Overall Ratings & Reviews Vignette Collection THE CHANIA HOTEL CRETE by IHG, an IHG Hotel

Staff were rude and not helpful. Deliberately made you wait to check in. Offered some people welcome drinks but not everyone. Room was motion censored for AC so if you were sleeping it would not come on and it would get very warm. Scale did not work low on battery. Came into the room even with the do not disturb light on, which they pointed out to you so you know they use it. Location was perfect!

breakfast was excellent! plenty of healthy choices. what a boast of energy to start a busy exploring day at Chania.

Ratify hotel. Gracious staff.

Excellent hotel with a fantastic breakfast, very nice location very close to Harbour and old town.

This hotel is right in the centre of Chania in a perfect location - it's a short walk to the main harbour and only a few minutes away from the bus station if you're planning day trips further afield. Breakfast was beautiful and the service was brilliant with everyone we interacted with in the hotel. A couple of small downsides - the gym is very small, and the indoor pool is in a bit of an odd place as it's in the restaurant! We would definitely stay again.

Clean great location and beautiful property

The property at the heart of Chania. Excelent location Outstanding service. Really 5 star hotel The room has a bit strange design, but overall experience is good. The hotel parking is outside, and you must leave the keys at reception.

the staff were awesome, the room was v modern and looked v nice

Staff was so friendly

This hotel was an extremely lucky find! Their rates are great, it's a new build and the design is very modern. the smart features in the room are a great touch and work flawlessly. the internet is great. one of the best things is that hotels always suck with room lighting. this place definetly does not. I loved the relax lighting options as well. my bed was also pretty awesome :) firmness varies from person to person but for me it was just right, and the sheet quality was awesome. I think above all the staff is helpful and kind and that really made me happy. As others have said the location is also very convenient.

Perfume smell was overwhelming and lights in room not nice. Convenient location.

Amazing, fantastic stay!

Very nice bathrooms and good customer service

Breakfast was delicious. Beautiful room. It wasn’t a “city view” as advertised though.

This was a fabulous hotel, as promised. Can't wait to return.

Valet parking and easy access to the old town.

Hotel is nice and clean. The people are very welcoming and the service is excellent. The breakfast that’s included is second to none. Don’t go for the pool is small and in the restaurant, kind of a running joke amongst guests. The hotel is the heart Chania and you can easily walk anywhere in the city. We rented a car to explore the waterfalls and beaches and it was worth it. We will definitely stay again.

Excellent place to be for your first time in Crete .Very nice place and the staff are fantastic. The night market is right across the street from the hotel and the park out front. Would like to have another stay at this hotel again.

It was exceptionally clean and the staff was fantastic

Lovely boutique hotel close to everything. The staff is super helpful and resourceful! Marina from the front desk gave me many restaurants and beach suggestions in Crete to discover. Polite and always smiling all of the staff deserve more than 5 stars! The location makes it so easy to walk to the old port of Chania! The rooms are very clean and well designed. Would recommend to anyone. Thanks Chania Hotel!