The hotel is great, the location is great, and the room views are excellent. The hotel staff, room service, reception, and the staff who escorted us to our rooms are all friendly. However, the restaurant staff's hospitality and service were disappointing. It's a shame, as we had intended to return to this hotel if we were ever in Lombok, but the restaurant staff's disappointing service forced us to cancel. Improve your customer service and avoid discriminating between domestic and international guests, especially in the restaurant.

It's really great, it's absolutely perfect.

The hotel is good, the only downside is that if you want to go to the beach you have to take a shuttle. But it's close, it's right at the top so those who are afraid of riding the inclinator like me can take a buggy to the kamaf. Overall, the view from the room is really good.

Everything in here is so perfect for us. The staff are so warm and helpful.

Friendly staff and quick response. Good food, recommended for children and family travelers. Perfect gateway for a relaxing holiday. The cute monkeys are extra entertainment. ☺️👍

The best resort [I've] been [at] for 5 Days 4 Nights. Accommodation, [comfort], staff, [and] meals [were] all tiptop.

I stayed there for 1 night. Overall, the experience was very nice and pleasant. However, there are two occurrences that kept me pondering. Firstly, the receptionist stated that the checkout time is 11.00 am and i am pretty sure in the apps showed 12.00 noon. The receptionist confidently stands with her opinion and i asked for extension around 30 minutes to check out. Later on, i checked the app, and for sure the check-out time is 12.00 noon. I called the receptionist and explained the situation and ask for 30 minutes extension (12.30pm) but got rejected. Later on, the receptionist called me and gave the extension. Issue sorted. Fyi, i check out at 12.00 noon. Secondly, during breakfast, the staff also stated the last order was at 10.30 am but the info given was breakfast until 11.00 am. These two occurrences made me wondered on the customer service provided. Whether you want to happily host the customer or reluctant to host the customer. However, i do felt this place is very wonderful and very nice. Keep up the good work. Hopefully, i can get to this place again in the future.

very impressive,, the service is super,, thank you for making us feel at home and comfortable for 3 days 2 nights at kalandara, only 1 romantic dinner moment lacked classical music accompaniment so that it was not too quiet at the end of the swimming pool it was very quiet without any music 🥰,, next romantic dinner will have music as a sweetener, yes for the rest the best,, we also felt very comfortable, it felt like we didn't stay 2 nights at kalandara 🥰

The air conditioner in the room was not cold enough, I stayed in room 218 and had to fix the air conditioner 3 times. It's very very unfortunate that the breakfast is not very good, there is no taste at all with an additional breakfast of 300 per person, it doesn't make sense with all the food that is not good. For the alacarte it's also not good, the eggs have no taste at all, let alone the fried rice, sorry, at least the fried rice is not good at all, the only good thing is the banquet drink, which is very good, the others are no no no. The meatballs are the worst and they give at least once, but the real meatballs are pentol, it's better at the meatball vendor on the beach. It's a shame that I was disappointed and didn't have time to take a photo, so if we were a family of two adults and one child over 3 years old, we would have to pay an additional 300,000 for breakfast. The others are very good, the rooms, facilities, cleanliness, and the friendliness of the employees are very good. Please improve the restaurant section. Next time we will definitely come here again.

The hotel is comfortable, clean, quiet, free from vehicle noise, the food is delicious.

It's really comfortable to stay here, the view is the best... the rooms are nice, the interior is cool... the food is all delicious... thank you, Kalandara.

Comfortable and beautiful hotel, very impressive

The hotel staff are friendly, all the food is delicious, the view is really nice, overall it's a comfortable stay 😊

Very nice resort, clean, good food, good location.

Guests are not appreciated for poor service, they think we don't have anything." The employees need to be organized, especially the front of the receptionist.

All staff is very kind and warm. Service is excellent. We hope Kalandara will always be the best resort.

Something new in Lombok is great.

Resort recommended waktu traveling ke lombok 😍. Pelayanannya memuaskan 😍.

Terima kasih kalandara resort. Terima kasih sudah membuat liburan kami berkesan. Dengan kamar yang bagus dan bersih. View yang indah dan makanan yang enak.

Had a great time for 3 nights with wonderful view, excellent food (should try Rendang and brownies for dessert), friendly staff and well maintained facility. Definitely will come back, thanks! 🥰