Overall Ratings & Reviews Cozrum Homes - Autumn House

Room quality, cleanliness, location, etc. are relatively good. Door is a bit difficult to open. Reasonable price.

After staying at Cozrum Selina, I found Cozrum Autumn to be terrible even though the price was not much cheaper. The key card could not open the main gate, the door latch was broken, it was very difficult to park a motorbike because the door could not be opened all the way. The room on the ground floor was not soundproofed well, very stuffy, the bed sheets were a bit old and especially the air conditioner was broken, leaking water all night. The customer service via Zalo channel responded quite quickly and was friendly. But the facilities need to be improved a lot.

Clean and comfortable room, reasonable price, will visit again next time

Automatic check-in so if you need help from the owner, it's almost impossible. If you message the page, it takes a long time to reply and they're not very responsible. So if you come from far away and have a lot of stuff, stay somewhere else.

Bad experience. Customer service is not good. Hotline number is not available. Booking here is a waste of money.

Nice staff and clean environment

The room is a bit small, the gate lock is faulty and won't open.

Suitable for long term business trips

never come back to this place even once, check in is complicated, leave hotline number but when there is a problem, can't call anyone for support, let customers stand in the rain because they can't open the door, dirty and damp room, very very bad

The accommodation is quite good but some amenities are missing.

The facilities are run down. The toilets are broken. The gates are often jammed.

The furniture is old, the walls are moldy, there is no drinking water, but the plus point is that there are basic dishes and kitchen utensils convenient for reheating food if you stay for a long time, near the market, convenient to move around, self-check is easy and convenient.

I booked a room for my friend. Automatic check-in and check-out, and quick response service online via the system. The room is the same as the ads, standard and well-equipped.

Terrible experience. Will never come back. Checkin hasn't opened for an hour. Don't know who to call or contact to open it. The door is closed. Called the operator and asked if the hotel is still open? Ridiculous. If it's not open, why are you charging me? I had to wait for an hour outside. Terrible.

It is cheap for backpackers but very small and cramped. Starting from the entrance that is blocked by a pillar wall to the very minimalist room and very uncomfortable bed. Staying here is like being isolated.

The room is terrible, smelly, the cleaning service is still dirty, the way to this room is a deep dead end alley, no staff and everything.

The door is a bit difficult to open, I can't get through to the staff, the floor is very dirty 🥲

No staff proactively contacts guests to check in or answer questions. Guests have to find the phone number and contact them themselves. Check-in procedures are complicated and unprofessional.

The bed creaks even when sitting up.

The rooms are terrible, I booked 9 rooms for my company here. Everyone complained about me: 1. The hotel doesn't have a receptionist so I have to take a photo of my ID card to send to the hotel in advance, nowadays keeping other people's personal information and photos is extremely sensitive 2. The gate lock can sometimes be opened and sometimes not 3. The rooms are terrible, dirty, old, there aren't enough slippers in the room, no mineral water. It's cramped. in general, it's extremely bad