The lake views are spectacular, the room was comfortable, and the air conditioning worked exceptionally well, which was greatly appreciated during our stay. The breakfast room also has beautiful lake views. The breakfast was decent, although the bread selection didn’t seem like the quality or variety you’d typically expect in Europe. Our main issues were the ants and the nighttime noise. We had ants in the entryway, second bedroom, and bathroom despite having no open food. Housekeeping cleaned the room after we reported it, but the ants were still there afterward. For a hotel charging over $300 per night, I expected better. At the very least, a small credit or discount would have been an appropriate gesture since the problem wasn’t resolved. The other issue was loud techno music until around 1:00 a.m. Even with noise-canceling headphones, the bass made it difficult to sleep. The front desk staff were polite, but when we asked about bike rentals, they only guessed it was “somewhere in the nearby plaza.” We couldn’t find it and ended up locating another rental shop ourselves using Apple Maps. I’d expect staff to be familiar with common tourist questions like this. Overall, you’re paying for the incredible lake views. Most of the issues would have been forgivable, but the unresolved ant problem was not.

Staff at check out was unwilling to help and when I said I have to share this in the review she helped while complaining about having helped my wife with directions earlier for 15 minutes, while I was asking her to change the payment method.

Gorgeous location and beautiful views (particularly from the breakfast room). The room was comfortable and modern. The front desk staff was super super helpful and couldn't have been more friendly and welcoming to us.

Its location is perfect. Right next to a bus stop to the station, right behind it is a grocery and department store. Get a room with a view of the lake, it’s worth it! Breakfast is also very good, lots of variety.

A great place to stay right in the heart of the action. If you’re arriving/leaving by train the No 4 bus calls into a stop mètres from the front door.

Excelente hotel, muy bien situado, con buen desayuno. Si es 3 estrellas pero está muy bueno, localizado en la vía Nassa, con vista al lago de Lugano.

The Room was amazing with a wonderful view to the Lake and perfect location, dining option, etc… I love it

This is my third stay; always a excellent stay in a terrific city.

A very good place to stay for a few days in Lugano, right in front of the beautiful lake and in the best area of the city for exploring on foot. The staff were extremely kind, and the room was very comfortable, except for the bathtub, whose base is curved rather than flat, making it somewhat unsafe in terms of maintaining balance.

If you can afford it, get a lake view. Absolutely worth it.

Wonderful hotel! We enjoyed our third floor room with balcony with a view of the lake. Staff are very helpful!

Very good location with walking distance from center city and restaurants.

Yes

Beautiful views, great location and wonderful breakfast!

Best location in Lugano with the best view of the lake. Staff very polite and professional. Very clean and modern. I would definitely go back

Nice area, nice stores

Amazing breakfast included. Great location to center square

Amazing breakfast. Very nice facilities and helpful staff. Really enjoyed being on the waterfront.

Great views from room!

Wow! What a great hotel. Very European feeling. Super staff (shout out to Antonio at the front desk for above and beyond customer service). Great view of lake. Easy walk (and funicular) from train. Great breakfast, wonderful city. Would definitely recommend and stay there again!