Overall Ratings & Reviews 21C Museum Hotel St Louis

Great place in St. Louis.

No parking except valet

It was a really nice place to stay. Me and my wife enjoyed the hotel, pool, dinning, and the staff. We are going to go back. hopfuly for my birthday. Thank you hotel 21c!

Amazing

I always love staying at this hotel! The decor is beautiful and the drinks and food are top notch!

I wish I had nothing but glowing things to say, but I’m so disappointed about something that happened during our stay. We arrived fairly late in the day and all I wanted was to shower. The shower in our room was broken (the pull to transfer water from the tub to shower was missing). We called the front desk and requested it be fixed or we be moved. We were told they would send engineering. 30 minutes later I called back to ask for an ETA. I was told they’d send them right up. Another 30 minutes later we called to say don’t bother as it was then after 10pm and my son needed to go to sleep. I then did my best to bathe, but it was rather uncomfortable (actually painful at times) trying to crouch under the tub faucet to get clean. It did not feel like the front desk took our request seriously at all. I felt, in fact, quite dismissed when a shower seems not too much to ask at any hotel, let alone one like 21C. I will not be returning to this or any other 21C hotel.

Perfection!

Highly recommend! Loved the art museum inside the hotel and the cotton candy that came with the dinner bill! Coffee shop was also fabulous. Comfy beds and the shuffle board was a hit.

Great hotel

Check-in wasn’t good. Gave away one of our rooms and were told that the room was supposed to have a sofa sleeper and didn’t. Had to pay for another room because of this for four nights.

We loved all of the staff. Restaurants and bar were superb. Great to walk through their art museum. Excellent location in walking distance of Stifel and Enterprise Center. Hope to visit again soon!

The staff were amazing. Highly recommend this hotel. This is the best hotel I’ve ever stayed at.

Great property

The room was gorgeous. Staff was nice. Also stopped in at the museam and ate at the cafe. Was a great getaway while in town for a concert

Art museum is on several floors, and is free. Within walking distance of the Arch, downtown museums, sports facilities and Union Station.

Okay

Beautiful hotel, the art work made the space feel unique and special. The gallery was amazing and it was nice that it's open to everyone anytime of day. The fitness and pool area looked amazing...too bad we didn't spend as much time there as we wished. Our kids liked the room and had a good time, the only area of improvement was the room cleanliness, the room was dusty and the bathroom looked like it was just rinsed after last guest. The bathroom curtain needed to be washed or changed since it was yellow at the bottom. It was a bit disappointing.

Great location, wonderful staff

Had two rooms. Both were not clean. One had dirty floor and food on the table. Other had dirty floors and underwear in the bathroom. Beautiful hotel but the housekeeping needs to get it together. In new room had no soap and no cups for the coffee. Had a fire alarm and we were all outside at 8am. Nobody from the staff came out to tell us it was a false alarm or apologized for the inconvenience. Hotel had so much potential but they need to work on customer service, client experience and cleanliness.

Beautiful space.