9.0
Exceptional
From 203 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.4

Traveler Reviews Holiday Inn SUNDERLAND - CITY CENTRE by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Matt
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Modern, clean, freindly, very convenient for exploring town. Top marks to all the staff i encountered, would happily here stay again.
Matt
icon-Business
Business
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Grest stay, cant praise all the staff enough. Thank you.
Matt
icon-Business
Business
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great hotel. Staff very pleasant and helpfull. Good breakfast. Unfortunately no parking on site which was a little inconvenient.
Pamela
icon-Leisure
Leisure
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff unavailable. Restaurant unavailable.
John
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Booked for a family. Very centrally located and very friendly staff.
Barbara
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very friendly staff at this Hotel, only downside was the noisy Aircon which kept me awake for a while, (we were on 3rd floor above the vents).
Emily
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Perfect for short stay
James
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Hotel is new, clean, modern, extremely comfortable, has a gym, a bar and close to all local shops and food outlets.
Nigel
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Location fantastic. Staff were all very friendly and efficient (especially Lynn at breakfast) The room was clean and comfortable.
Christopher
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The room was really hot, it was a sunny day but the windows didn't open and no fans, no way of cooling the room down. There was black scuff marks of considerable size on one wall, everything else was clean. Also the TV didn't work, buffering and turning off intermittently, I rang reception about this and was told to turn off , wait 10mins then turn on which didn't work. Also at breakfast there was no sausage, bacon or eggs , they were refilled later but
Read More
Charlie
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Excellent facilities, clean and soacious room
Daniel
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Lovely staff, room was spacious and immaculately clean. Buffet breakfast was very reasonable for the price. Perfect for an overnight stay. Very close to all city centre amenities.
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Excellent stay, great service. Highly recommended gem in Sunderland
Elizabeth
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

What an amazing hotel, very convenient. The room was super clean and comfortable, overlooking Keel sq. Breakfast was hearty, a great selection including freshly brewed coffee and juices. The staff on check-in and in restaurant were all very pleasant. I will definitely make this my go to hotel again when im back in the UK.
Ron
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

All good. They do not use face cloths. We had to buy our own. A little strange.
Russ
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

.
Adriana
icon-Business
Business
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Great hotel with big rooms and super comfortable beds. Loved my stay!
Trevor
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

No toilet brush is an unforgivable economy. Will not use this group again.
Mark
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Nice fresh hotel. Staff were excellent and pleasant. Easy walking distance to the railway station. Good location for bars and food etc.
David
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Clean comfortable room and excellent breakfast.
Number of reviews per page
20
40