Overall Ratings & Reviews Ursula Suites- Self Catering Apartments- Valletta- by Tritoni Hotels

This property was great for my family and I. My only complaint was that it was impossible to find. We didn't receive the real address until check in time. Maybe it was our cell service but we we're unable to find the address given. Once we found it, we dropped a pin to remember how to get back each time we left the apartment. Everything else was great- the property helped us with anything we needed such as extra towels and toilet paper.

The Ursula Suites are away from the constant bustle of the main tourist streets, yet just 4-5 minutes’ walk from the Lower Barrakka Garden,10 minutes from the Gozo & 3 Cities ferries & the main food market; there is a convenience shop nearby. The building has a lift. Our Deluxe studio apartment was well equipped with a full-sized fridge-freezer, oven and ceramic hob, knives, cooking utensils and pans, but no chopping board, so we had to slice bread and chop food on a plate. It also had aircon/heating, a safe and a washing machine – but there were no instructions for operating any of them. When we enquired we were told the safe was broken; when we asked for it to be fixed a.s.a.p. we got no response. Management may not have known the washing machine was also broken, but didn’t respond when we notified them. The thing that concerned us most was security – especially as our safe was not usable. The keys to the building and the individual apartments are chained within key-safes. The security of the building is compromised if another visitor forgets to ‘scramble’ the 4-digit code after accessing the entry key-safe, as happened several times during our stay. Communication with management was tricky and stressful. We didn't receive our access codes before check-in time. We phoned 3 times, got no reply, as did Expedia which resorted to email. Eventually check-in info did appear on our Expedia itinerary page and we got in. Management really needs to operate more effectively.

Excellent place, bright, clean, hot water. Had to contact the manager Pedro about a peep peep sound after a brief power outage. He replied Immediately and told me what to do. Quiet area, close to Merchants Street. Highly recommend this place.

Great value. Clean, all you need if you are planning on enjoying the city, super close to conference center. Great communication from management.

Brilliant, loads of room. Will definately stay again