Horacio by Kukun

Explore Horacio by Kukun
8.0
Very Good
From 9 reviews
Cleanliness

7.4

Room Comfort

8.0

Traveler Reviews Horacio by Kukun

Number of reviews per page
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40
Top reviews
Elizabeth Conrath
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

With only 1500 characters, I can't tell you how terrible this place was. We arrived and it was filthy. Dirty broken blinds were on the floor. Again and again, I asked Kukun to do basic cleaning that should have been done before we got there. The freezer had old food in it. The upholstery was covered in old stains of undetermined origin. The lights didn't work or were burned out. The desk lamps didn't work, the shades had fallen down. The toilet seats were broken. There were no blankets. Artwork had fallen off the walls. Shelving too dirty to use. Safe didn't work. Lights didn't work. We had to go out and buy rechargeable lights. Until then, we just sat in the dark.We had to figure out where the furniture was bought and go to the local store just so we could find the correct screws to repair the furniture so we could sit on it. We called and WhatsApped repeatedly. Time and again, we waited for hours for repair people to show up as promised. They never came. They had our money so they just didn't care. I travel all over the world and I have never had such a bad experience. Don't trust Kukun. Don't book with Kukun and by all means, don't pay them upfront. They will ignore you and laugh all the way to the bank. Terrible terrible service. Filthy accommodations. BAD BAD BAD. I have too many photos to send in one review, so I will send several to let other Hotels.com clients know how awful Kukun truly is. Other reviews to follow with all the photos and WhatsApp messages.
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Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 131 week(s) ago

Hotels.com verified review

Apartment was comfortable, very clean and a great view. Great location stores and restaurants close by. Would definitely book again.
Miguel Alberto
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

La comunicación muy mala , al hacer check Inn un problema para poder comunicarse el teléfono que ponen para contacto nunca contestan
Karen
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Todo excelente, el departamento hermoso, la zona súper cómoda. Lo único es que no es tan efectiva la comunicación con los administradores, tenía algunas dudas y nunca me pude comunicar con ellos, pero el lugar muy bien
RODRIGO
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Excelente propiedad.
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