Overall Ratings & Reviews Sans Hotel FiFFa Premiere Malang

Got room number 108. The room was very damp, even the blanket felt damp when you entered. Entered the bed was dirty (still dusty) but you can request to be cleaned. The hallway of the room was dark during the day because the corner room does not get sunlight so it is damp. If you stay here, it is better to request not to be in room 108.

The check-in process was not fast enough.

Quite a good room with cheap price. Comfortable to stay there will come back again if I go to Malang

the shower is problematic because the hot water cannot be set (too hot). the cleanliness standard is also lacking, during our stay there we were itchy. There is no extra bed. The AC is not cold enough. in the first room (bottom) downstairs the TV could not be used so we moved upstairs.

Strategic hotel area. Not far to anywhere. Love it.

At the beginning of check in, it was handled by the guy in front, he was friendly. But when I went up to the 3rd floor, the room was still not cleaned up 😱 He said it had been 2 hours since checking out until I wanted to go in, the team hadn't cleaned it up. Then I got a room, the one next to me hadn't been cleaned up by the team, it had been 3 hours since checking out. Not to mention, I had chosen a room with a balcony, but when I opened the balcony door, a pile of plastic bags of garbage was perched on my balcony terrace. 😭 I think the management needs to be evaluated. Is it true that the guy cleaned everything up, for a hotel of that size, there should be a team of their own who are responsible for cleanliness and ensuring the room is ready for guests to check in. The next day when I wanted to check out, there were different people, there were 2 girls. I have handed over the room key, but the lady was in a daze, where is my ID card & car key, they haven't given it to me anymore. Please evaluate the management, it's a shame, the hotel is okay, but the employees seem to need to be briefed regarding the service SOP and readiness to receive guests. For the receptionist who helped quickly clean the room yesterday, thank you for the service that has been tried as best as possible. Hopefully your leader will appreciate it, it feels like working alone, having my own troubles.

I bought a ticket here during the holidays and it was really overpriced 😭😭😭😭

The staff is ok, but the cleanliness of the room is not well taken care of, there is a lot of rubbish under the mattress, and there is also old rice on the table that has not been thrown away so it smells. The TV channel is full of ants, and the AC turns itself off every 30 minutes/1 hour

The bathroom looks like it hasn't been cleaned for a long time, when checking in I got a room that hadn't been cleaned, and the replacement room was also dirty. For that price, the service and cleanliness of the room should be optimized. Very disappointing.

very strategic location near UB, transmart, Matoz in front of the hotel there are many food sellers recommendeddddd

So far comfortable even the valet driver was really badly bruised and the right side of my car had a long thin scratch

Good place to stay, accessible with an affordable price.

Good to stay with an affordable price.

The hotel is strategic because it is close to the college area, so it can be a place for parents whose children are studying in Malang to stop by. The hotel staff is friendly, but the parking lot is inadequate, he even left his car at a resident's house because the parking lot was full The hotel bed is not very clean, there are stains on the bed sheets & pillows The KM is very small, quite clean 👍

The hotel staff was friendly and helpful upon check in. For that price, it's pretty good 🥰

The AC is not cold enough. The room area is not clean.

Damp, bad smell in the toilet and inside the room, dusty, moldy, lots of hair on the carpet, hot air conditioning, parking does not match the number of rooms, no lift so for those bringing children it is not recommended, the lights are loose and the electrical cables are exposed, there is no compensation whatsoever from the hotel, they only apologize and offer to redo the make up.

Everything about the hotel is good, just need a little attention for the cleanliness of the toilet (bad smell) and the sheets & pillow cases... other than that it is very comfortable, hopefully one day I will come back to this hotel and it will be better.

Recommend, 🥰 Close to everywhere, friendly staff, there is a coffee machine that can pay using QRIS. Next time I'll stay here again.

Yes, it's standard. Not bad for that price. It's very helpful to be used as a transit hotel. The location is near the food center, so you won't be confused about finding food. The bed is big, very helpful if you bring children.