Overall Ratings & Reviews Grand Eska Hotel & Suites

Dear valued guest, Thank you for your positive review! We are very happy to hear that you were impressed with the friendliness and helpfulness of our staff. We always strive to provide the best for our guests. We look forward to welcoming you back again soon! Sincerely,. Ronal WAHYUS. Cluster Front Office Manager. Eska group

Dear valued guest, Thank you for your review. We are very sorry to hear that your experience at our hotel was not as expected. We understand how important it is to have a comfortable room and well-functioning facilities, especially when you are on vacation with your family. We apologize for the inconvenience you experienced regarding the room size and the condition of the swimming pool. We will take the necessary actions to rectify these issues as soon as possible. We appreciate your feedback and will continue to strive to provide better service. We hope that you and your family will consider staying at our hotel again in the future, and we promise to provide an unforgettable experience. Sincerely,. Ronal WAHYUS. Cluster Front Office Manager. Eska group

Dear Willy, Thank you for sharing your experience. We sincerely apologize for the unacceptable situation you encountered with the clogged bathroom and the subsequent flooding in your suite. This is a serious issue, and we understand your frustration. We are taking immediate steps to address the plumbing problem and prevent future occurrences. We are also reviewing our staff training procedures to ensure all our team members are equipped to handle such situations with greater efficiency and empathy. Sincerely, Ronal WAHYUS Cluster Front Office Manager ESKA Group