Too many things to complain about here. I don't feel the staff was well trained here. Sometimes, there was nobody at the front desk when you needed something. This boutique hotel looks like it was previously a spa of some sort as the room configurations and bathrooms appear to look like it. No refrigerators nor phones in the room (to call front desk). The elevator was out during our stay so we always had to use the stairway (both nights). The rooms were dusty and not clean at all. The walls are very thin as I could hear the couple next door getting busy all night and I had my 9 year old with us (it was very loud). The doors use a combination and not room key so it was inconvenient to alway slook up the keypad code to enter (it was a long 8 or 9 digit code..not something simple). One of our beds was broken and sagging significantly in the middle (mabe a very active previous couple in there?). The room had no light at the front entrance when you enter so it was very dark and the closet is located there, so I had to use my phone's light to look in the closet...why not light?
There was no hairdryer provided with no outlets in the bathroom. No USB outlets in the rooms. There was a used tea cup and spoon in the room and I guess housekeeping didn't catch that, which iwas odd.
