This is not a hotel. This is a condo. No one there to check you in. Had to download apps, etc.. I had to get Tennants to let me in to building. I would like a refund as this stay was terrible.

Everything was perfect

Room was clean, no odours, check in was simple and communication was easy with the virtual concierge. (Make sure you look at the photos sent for the room key app to gain access) Excellent views from the room!

Had a very good stay here. The place is very clean and had everything you needed. The view was the best part! Will definitely be staying here when we visit Waterloo again!

I wasn't expecting it to be so fully featured. With a full kitchen, laundry, dish washer, patio it was nicer than where I live ha ha. Would DEFINITELY stay again.

Very clean and close to amenities

Very good condition

Everything was great from the room to the view.

Check in is confusing & could be explained better

Room was clean/spacious and amazing for my whole family!!!

Room was good, great views! Fridge had a small odour, no major issues

Nice little apartment downtown. Not ce balcony, Clean

It was a peaceful way to spend the weekend

Stay was excellent. Contact with Laundry Rooms staff via text and email was too notch and responsive. Our unit was exceptional. Would definitely stay here again.

Room was spotless, had the penthouse 1909. It was better than I expected. The views were amazing. Will definitely visit again

Modern upscale apartment with excellent view, good appliances, and quiet atmosphere. Highly recommend!

great for family tour, nice view on top. Clean, convenient l.

The temperature in the room was uncomfortably high. We tried to turn down the thermostat with no effect whatsoever. We ended up opening windows. The suite was not overly clean. The rug in the living area had debris (popcorn) on it. There was hair in the bathroom sink and a lot of hair beneath the bed and headboard. Though the linens were nice, the bed mattress itself was of poor quality. I have back issues and had a horrible nights sleep due to the mattress. There is room for a king mattress and would recommend upgrading. The TV does not receive network channels. So we could not watch prime time sporting events as we had hoped. A basic channel lineup would be a welcome addition. The property is in an ideal location and includes many nice features. Unfortunately the above feedback would prevent us from returning.

Spotless. Easy checkin process - though heavily reliant on tech (that functioned well).

Room was amazing spotless staff were great