Overall Ratings & Reviews Arc House Madrid

DO NOT STAY HERE IF YOU VALUE SLEEP AND PEACE OF MIND!!! The staff was incredibly argumentative and gave multiple misrepresentations and tried to charge me for things that did not exist as possibilities to be charged for. They will blame it on not understanding. I never got more than three hours of sleep here. In addition to the noise from the street below (the room has very poor soundproofing) and the other guests' loud snoring, I also would have to flick away bugs from my bed while I lay awake at night. They do not have ample restroom facilities either. After the men's shower flooded, I was told I had to use the women's shower. Moreover, they shut off the water in the only bathroom, meaning the toilets could not flush and I could not wash my hands. Paying an extra amount to purchase a new hotel and check out early was well worth it for my health and sanity.

Estuve solo unas horas para descansar porque tenia un vuelo en la noche. Buena opcion para guardar las cosas en el centro de Madrid

Nice place

I wrote explaining I was not going to be able to show and please change the Reservation or Canceled they Never got back to me, not even for being polite

Really friendly helpful staff in very convenient location

Very good

The property never allowed me to stay they would not open the door worst experience ever

Noisy and really bad customer/front desk service

Muy buena ubicación, solo deberían tener opciones de habitaciones privadas con baño.

First off there is NOT A/C in the rooms so having 12 people in a room during 30 degree heat was brutal and what added salt to the wound is that the only source of comfort provided was a wool blanket, as if that would be of use. The mattress is about 2 inches thick and you can feel the metal bars press on your spine as you lay down. Whats worse in the metal bars making the bunk bed are so cheap that when the person on the top or bottom bunk so much as readjusts their sleeping position, it shakes the whole bed. I understand hostel aren’t meant to be luxurious by any sort, but I would describe this experience something closer to psychological torture than a place to stay. At about 5am I gave up on trying to sleep and hung out in the common space until things in the area began to open. The couch was more comfortable than the bed. Would have rather slept on that. The staff was friendly and helpful though.

Very bad and unprofessional service

I had to check in late but the staff made it super easy for me and were very friendly and welcoming

Good hostel experience, unfortunately the other guests in the room were a little obnoxious. . .

LO MEJOR LOS CHICOS DE RECEPCION

Buenas camas. Muy limpio ,tranquilo y una excelente atención al cliente

Nefasta no dejaron quedar a mi hijo por que la reserva la había hecho yo con mi tarjeta , una auténtica vergüenza. No se donde está escrito que uno no pueda reservar un hostal a nombre de otra persona. Y por parte de hotels fatal no quisieron reintegrarnos el dinero se lavan las manos y se tiran la pelota unos a otros

Ha estado genial! Eric, nos atendió súper bien! Fue muy amable y nos trató muy bien! Sin duda volveríamos a repetir si nos atienden tan bien!

El lugar súper limpio y el personal muy amable, prácticamente un hotel. El baño fue prácticamente para nosotros solos y cuantas con resguardo de equipaje incluida en tu estancia si todavía no es tiempo de hacer check-in/out. A unos pasos de la plaza del sol, excelente ubicación

Muy bien servicio.

Muy limpia