Oak Tree Emerald Hotel & Conventions Semarang

Explore Oak Tree Emerald Hotel & Conventions Semarang
8.9
Very Good
From 1,169 reviews
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Cleanliness

8.7

Room Comfort

8.8

Meal

8.5

Location

8.8

Service and Facilites

8.8

People often mention about Oak Tree Emerald Hotel & Conventions Semarang
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Ambiance (150)
Staff Friendliness (141)
Bedroom (136)
Bathroom (133)
Surroundings (130)
Room Space (126)
Distance to City Center (110)
Hotel Area (110)
Family Friendly (106)
Taste (102)
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Traveler Reviews Oak Tree Emerald Hotel & Conventions Semarang

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Customer reviews
M***d
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10.0
/10
Reviewed 3 day(s) ago
Friendly reception... Beautiful morning atmosphere.
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T***i
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10.0
/10
Reviewed 3 day(s) ago
The hotel staff is friendly, the atmosphere is calm and pleasant.
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ajik n.
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Staycation
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9.7
/10
Reviewed 6 day(s) ago
In short, the atmosphere is the best for an escape. It's the best hotel in its class I've ever tried. Thank you.
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Accommodation's Reply
02 Sep 2026
Dear Mr./Mrs. Ajik N., This is a brief message from Oak Tree Emerald Hotel & Conventions Semarang: Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We look forward to welcoming you and your family back again in the future with even better service and quality. Sincerely, Chandra, Marketing Communications.
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N***a
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Business
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9.1
/10
Reviewed 1 week(s) ago
If you want to spend the days in Semarang with peace, complete facilities, and hospitality from the staff, I think this hotel is worthy. I like the swimming pool and the hilly view that I can see from my window.
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Accommodation's Reply
01 Sep 2026
Dear Ms. N*a, This is a brief message from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to know you had a memorable experience during your stay. We look forward to welcoming you and your family back again with even better service and quality. Sincerely, Chantra, Marketing Communications Department
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Lya A.
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Business
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9.7
/10
Reviewed 2 week(s) ago
When I go to Semarang, I always stay here because access to the children's boarding house is very easy.
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Accommodation's Reply
31 Aug 2026
Dear Ms./Mrs. Lya A., This is a brief message from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We look forward to welcoming you and your family back again in the future with even better service and quality. Sincerely, Chandra, Marketing Communications Department
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T***r
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Leisure
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8.8
/10
Reviewed 3 week(s) ago
The environment and atmosphere are beautiful, there are lots of trees, parking is easy, hot water is OK, the food is quite good, the hotel staff are friendly, the cleanliness of the rooms needs to be improved.
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Accommodation's Reply
20 Aug 2026
Dear Mr. T*r, Greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications.
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Wahyu W.
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8.5
/10
Reviewed 3 week(s) ago
The staff is friendly and the place is nice.
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Accommodation's Reply
18 Aug 2026
Dear Mr. Wahyu W., This is a brief message from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again next time with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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Reva a.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
It's very comfortable, quiet, and peaceful. I also left something here and it's still being stored. The process was quick and secure. I'll definitely stay here again if I'm in Semarang.
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1 people find it helpful
Accommodation's Reply
18 Aug 2026
Dear Ms. Reva A., Dear Valued Guest, From Oak Tree Emerald Hotel & Conventions Semarang, Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We sincerely hope to welcome you and your family again next time with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
I've stayed here several times, and I always choose this hotel when I go to Semarang. It offers a calm and comfortable atmosphere, excellent service, delicious food in all the restaurants, and a clean swimming pool. I absolutely love this hotel.
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1 people find it helpful
Accommodation's Reply
10 Aug 2026
Dear Valued Guest, Oak Tree Emerald Hotel & Conventions Semarang would like to express our gratitude for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family back again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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Bagus A. R.
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Staycation
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9.4
/10
Reviewed 4 week(s) ago
Nice view, quiet because it's not near the main road, okay price, this place is crazy cool.
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Accommodation's Reply
10 Aug 2026
Dear Mr. Bagus A.R., This is a brief message from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to know you had a memorable stay. We look forward to welcoming you and your family back again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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Bagus A. R.
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Staycation
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9.4
/10
Reviewed 4 week(s) ago
The view is really great, for this price it's really worth it!
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Accommodation's Reply
10 Aug 2026
Dear Mr. Bagus A.R., This is a brief message from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to know you had a memorable stay. We look forward to welcoming you and your family back again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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p***i
icon-origin-TRAVELOKA
5.7
/10
Reviewed 5 week(s) ago
The restaurant is not accessible to people with disabilities. Not suitable for a family-friendly hotel. The restaurant is extremely dirty. There are live animals on the fried rice, similar to toppings. Like black cockroaches. Live nets.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. p*i, Sincerely yours, from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for choosing Oak Tree Emerald as your accommodation in Semarang and for your rating and review. We apologize for the inconvenience you experienced during your stay due to the issue you mentioned. This feedback will be used to improve our services in the future. We hope to welcome you again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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S***a
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Staycation
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8.4
/10
Reviewed 5 week(s) ago
The bathroom drain was clogged, and even the sink was clogged! The bathroom was completely wet. I had a toddler and an elderly person with me, so I had to be careful when entering the bathroom for fear of slipping.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. S*a, Sincerely yours from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for choosing Oak Tree Emerald as your accommodation in Semarang and for your rating and review. We apologize for the inconvenience you experienced during your stay regarding the clogged drain issue. This is a significant problem that we will follow up and evaluate for the future. We hope to welcome you back to our hotel again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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camilla s.
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Leisure
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9.4
/10
Reviewed 6 week(s) ago
Overall great short trip vacation in here. While many people said it's spooky, but it's not. It's very private, relaxing, and calm. The hotel is a hidden gem.
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Accommodation's Reply
30 Jul 2026
Dear Camilla S., Greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family back again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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Verified Traveler
icon-origin-TRAVELOKA
6.5
/10
Reviewed 7 week(s) ago
Honestly, this was my first time staying at a hotel with a check-in time of 3:00 PM WIB, even though the app stated 2:00 PM WIB. The problem was, I arrived at 12:00 PM to drop off my luggage, and when I actually checked in it was around 4:15 PM, but the room still wasn't ready. When I asked why, none of the three receptionists who were on duty told me to be patient or explain it. Finally, they said the room was still being cleaned. But let's look at it: this hotel asked us to check out at 12:00 PM, and then check-in wasn't until 3:00 PM, meaning there was a three-hour window (or in my case, 4 hours and 15 minutes), and it proved impossible to prepare the room. The second problem occurred the next morning, the sun hadn't risen yet, and the hotel, well, this "hotel," had gone out twice without any emergency lights in the room—it was a complete blackout. It was even difficult to find my phone, even using it as a flashlight. I'm not a frugal guest, so I ordered quite a lot: tom yum with rice, fried noodles in a packet, noodle soup, tofu and meatballs, tempeh mendoan, sweet and sour chicken (more like balado, if I'm not mistaken) with rice, and one more thing—I forget what my first child ordered, maybe kwetiauw. Besides this, I ordered a drink, but since they said it was sold out, I didn't order it... As usual, the hotel's food and the chef's were disappointing, just average, barely edible... It's not that I don't have any photos, I'm just lazy about uploading them, because the photos are on my phone and this one is on my laptop.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for choosing Oak Tree Emerald Hotel & Conventions Semarang as your accommodation in Semarang and for your rating and review. We apologize for any inconvenience you experienced during your stay, including the unfinished rooms, electrical issues, and unsatisfactory food. We have noted these matters and will address them immediately and evaluate future improvements. We hope to welcome you back to our hotel with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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s***o
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
The view is nice, with green scenery that is refreshing to the eyes.
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Accommodation's Reply
23 Jul 2026
Dear Mr./Ms. s*o, This is a brief message from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again next time with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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D***l
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
JR suite, very comfortable with a view.
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Accommodation's Reply
20 Jul 2026
Dear Mr. D*l, Greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family back again with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications.
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D***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Recommendations for vacationing here.
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Accommodation's Reply
14 Jul 2026
Dear Mr. D*g, Greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again next time with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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M***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The place is nice, the room is also okay, neat, and clean. The service is also very good. The only minus is the parking lot, it's a bit minimalist. Yesterday when I was here, I had an uncomfortable experience because the entrance was a bit downhill and was just barely in line with a local plate car staying there who wanted to get out but he didn't want to back up even though our car had to go uphill to back up, while his was still on a gentle slope. So it was a bit annoying, but luckily the security guard was able to break it up so there was no fight.
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Ms. M*a, We extend our heartfelt greetings from the Oak Emerald Semarang Hotel & Conference Center. Thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you and your family back again in the future with even better service and facilities. Thank you again. Sincerely, Ika Widiya, Marketing Communications Manager
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N***i
icon-Leisure
Leisure
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9.4
/10
Reviewed 9 week(s) ago
The front view of the room is beautiful. The environment is quiet and comfortable. Absolutely top-notch.
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1 people find it helpful
Accommodation's Reply
06 Jul 2026
Dear Mr./Ms. N*i, Greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your excellent review. We are delighted to hear that you had a memorable experience during your stay. We hope to welcome you and your family again next time with even better service and quality. Sincerely, Ika Vidiya, Marketing Communications Department
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Number of reviews per page
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