Everything is fine. Suggest that the staff should be more enthusiastic or have a more subtle way of behaving that is appropriate for the service industry to help improve the customer experience.
For example:
- Receptionist: When a customer needs to buy a cake to celebrate a birthday, suggest that the staff go buy it for the customer instead of just providing the customer with the address to buy the cake (and also the address that has stopped making birthday cakes). Because you are local, you know the location better than the customer, and that area is deserted, with few cake shops so that the customer can conveniently order.
- Azura restaurant staff: When a customer is dining at the restaurant and wants to ask the restaurant staff to go to the receptionist's refrigerator on the 2nd floor to get the cake, the staff should agree in advance and tell the customer to let them arrange for someone to come and get it, instead of saying the restaurant is crowded and they can't leave their position, let me see if I can get it for you later (when in reality, the restaurant at that time had 5-6 tables of customers, not crowded, the staff was about the same, the customers hadn't ordered much but were waiting for the kitchen to prepare the food). In addition, when bringing the cake down, they forgot the hat bag and candles, and also brought the cake box and placed it on the table where the customer was eating, and didn't tactfully ask the customer when they needed to bring it out, if they needed us to light the candles first or anything => losing the sophistication and surprise that the customer wanted to bring to their loved ones.