Great service, great view, everything is okay.

The hotel staff are very friendly and smile a lot.

Absolutely love this hotel. The swimming pool is perfect for morning or afternoon exercise. The rooms are spacious and clean with beautiful views—you can choose Mount Gamalama or any of the other mountains on Tidore Island.

Very good and worth it, strategic location.

All hotel staff need to be retrained, especially the receptionists, security guards who are always playing with their phones, and housekeeping. The receptionists are not helpful with room check-in issues, they are very indecisive, each receptionist has a different opinion, they are not friendly at all. The security guards are also always playing with their phones, instead of greeting guests or helping, they just walk around aimlessly and play with their phones. Then the housekeeping can be cleaning the next room but overhear conversations in other rooms repeatedly. Then the restaurant is not clean and tidy, the restaurant staff also needs retraining, there are disagreements, one says they can't, the other says they can. Never stay at this hotel again, the service is very bad, and it is not clean like a 4-star hotel.

The hotel staff was very friendly, the check-in process was fast.

The room was comfortable and clean. The breakfast was delicious, highly recommended. Yesterday, I got a newly renovated room, and the swimming pool is also under renovation.

The most comfortable place to stay with family.

Staff are not solution-oriented, making their own decisions: when asked for a no-show certificate, they can't do it and decide on their own, when asked to escalate to superiors, they ignore it, they serve without eye contact, hospitality is ruined.

Thank you for upgrading my room to VIP 🥰

Thank you to Ms. Cahya for her very friendly service at the reception.

Thank you to Ms. Cahya for her very friendly service at the reception.

Thank you to Ms. Cahya for her very friendly service at the reception.

Family vacation. Thank you for the room upgrade.

Basically everyone is friendly 😇 from the security guard to the receptionist

The ambience is cool and the service is good

The hotel was incredibly difficult to contact. I requested that my cancellation request not be accepted, even though my flight was cancelled.

The best hotel so far in Ternate city, the best lah.

The hotel room is beautiful, comfortable, and the service is also good.

This is our second stay here. Nice hotel, spacious room, and a pretty spacious balcony. Yesterday, we checked in around 7:00 PM WIT, and there were no towels in the room. Luckily, a member of staff was cleaning the room next door, so we immediately asked for them. However, there was also no bath mat in the bathroom. Hopefully, the hotel management will address this.