Friendly staff and clean room

Great staff, clean hotel

booked last minute room and picked wrong date by accident because of the time difference. and they could not bother to be accommodating one bit and at least offer some kind of credit towards new room given i just paid then free money and did not used the room. instead they chose to offer their best and more expensive options taking advantage of the last minute situation i found myself.

We selected the deluxe twin and it doesn't have a kitchen. However, it has a small refrigerator which fits our needs. The laundry was down the haw and that also fits our needs.

No coffee in the morning. No place nearby to get coffee early in the morning. Walked to Hyatt hotel to get coffee. What hotel domestic an airport doesn’t have coffee for early travelers in the morning. Very annoying.

Overall, I was satisfied, but I wish slippers had been provided.

GREAT EVERYTHING! Staff continuously helpful and the renovations are GORGEOUS. Can't wait to stay here again

The hotel located near to the main hot spot of Tumon was really easy for me who just spent time relaxing and hanging around. The staff was welcoming. I had a good time at this hotel.

Staff is great here. Rooms are clean.

Staff were excellent, shower design poor, everything got wet. Stayed in premier suite and for the price? Limited Hangers only 4, had to request, outlets for chargers, 1 chair was on verge of breaking, no iron, only 2 public washers/ dryers for entire hotel. And 1 intermittently worked. No place to get cash to use washers(no ATM). The bathroom, minimal hooks, no place to put towels or change of clothes...high point was staff very friendly and accommodating. Facility amenities were poor for a premier suite.

Clean and nice location

Great experience here

Bathroom was very poorly designed can’t take a shower without water all over the floors creating a possibleity of slips. Which is a hazardous.

Dino, the hotel manager or hotel employee went above and beyond on customer care and service. Awesome hotel to stay. Took care of my two nieces. Will refer hotel to friends and relative. More power to oyu. Merry Christmas.

Room was better then expected

Rain Shower head was separated and made more like a water fall. The layout of the bathroom/Shower was such that water ran all over the floor in the bathroom. There was a indirect light in the ceiling that could not be turned off - way to bright in the night

Clean property, excellent customer service from EVERYONE!! Awesome property.

Overall it was ok.

The rooms were nice but they were not clean the floors were dirty a the a/c do not work in the room the phones do not work in the room and when I call for service I waited on the staff for over an hr

The staff. However, there are nothing to do in rhe hotel unlike other hotels on the island.