Terrible room. Dusty bathroom. Old, thin towels. The toilet paper is bad (better bring your own if you're traveling with children). They don't give receipts, let alone invoices; the message is "system failure." It's not suitable for families; the photos in their advertisements made it much better. The light switch falls off when you plug it in, and they don't offer internet access. If I have to highlight one thing, they offer complimentary breakfast. Good for them. I paid S/ 180 for the room in the photos. The next day, I changed hotels.

Impressive facade, disappointing experience, deceptive service, and poor hygiene. Beware of this place. It's the first hotel you see coming up from the beach, and its facade is impressive, but it's just a "pretty face" for a service that leaves much to be desired. What you should know before you go: • Misleading information and being ripped off: They have a restaurant on the premises, but the receptionist knowingly gives false information. They assured me that the cost of S/150 included an American breakfast at the restaurant, but in reality, the restaurant wasn't open for breakfast. • The "Compensation": Instead of what was promised, they gave me a bag at reception with a chocolate milk, a cookie, and a sandwich. When I complained about the deception, their solution was to try to "buy me off" by offering me S/10 as compensation for not accepting the bag. A total lack of respect for the customer. • Deplorable hygiene: They violate Technical Standard A.030 of the National Building Regulations (RNE), as the mattresses lack protective covers. The overall cleanliness is inadequate for the price they charge. • Maintenance: Although the room appears modern, the television doesn't work; the picture is constantly static, confirming the lack of maintenance. Conclusion: Don't be fooled by the location or the facade. The service is impersonal and the management is dishonest. There's a much larger hotel directly across the street and other options further down the road. It's worth walking a few meters further to find a place that actually respects the regulations and tourists.

Last week I stayed here for work for three nights and the experience was very good. The staff was very friendly, the room was clean and tidy, and everything looked fine at first glance, as they use white linens and everything appears hygienic. During my stay, I received complimentary breakfast two nights, which was a nice touch. Also, on Wednesday, since breakfast wasn't provided, they gave me a packed lunch that included hot chocolate, a ham and cheese sandwich, and cookies with butter and jam. This was very helpful for maintaining my morning routine at work, which I really appreciated. Another point worth mentioning is that the cleaning service is always coordinated with reception, as they don't enter the rooms for security reasons until the guest requests it, which I thought was very appropriate. Overall, it was a comfortable and convenient experience, ideal for both work and relaxation.

On Saturday, my partner and I stayed in a double room with a street view, and it truly exceeded our expectations: spacious, very clean, and with a TV equipped with digital apps, which made our stay even more comfortable and enjoyable because we set up our Netflix account. But the best part came in the evening, when we went down to the Yawar Toro restaurant and enjoyed some delicious, perfectly cooked premium cuts of meat with very pleasant cocktails. On Sunday morning, we were surprised with a complimentary American breakfast, which was truly delicious. These days, almost no establishment offers this kind of touch, even if you pay extra, so it was a great added value.

My experience at this hotel was terrible. Check-in is at 2 pm, but the staff told me that day it would be at 4 pm. Since I was with my father, I accepted. We took advantage of this to have lunch and go to the beach. I returned after 4 pm, but the staff told me to wait until 5 pm. When I asked about check-out, they told me it was fixed at 12 pm, which I thought was awful. That wasn't all. The next day, there was only one person serving breakfast to all the guests. I mean, it was Sunday, very busy, and there was only one employee in the cafeteria. I waited almost an hour to be served. The room service was equally terrible; it took a long time to arrive because water had splashed in the bathroom. The staff provided appalling service. When I asked for their complaint book, they said they didn't know where it was. I left early to go to Tuquillo and quickly escape this awful atmosphere.