Traditional high end old school ryokan.

We had a wonderful stay at Fukiya. The property is beautiful - a classic upscale Japanese Ryokan. The service was over the top. The entire staff was wonderful and gave us care beyond any experience we have had anywhere else, and the food and baths were wonderful. We highly recommend it.

Incredible. Setsuko-san and the rest of the staff were amazing. The ryokan is beautiful and peaceful. Meals were among the best I’ve ever had, and they were so accommodating with my picky kids. The onsen are wonderful. Seriously, we can’t wait to come back.

Absolutely everything was beyond perfect. Kind wonderful and understanding staff. And so very helpful. The ryokan was beautiful and we had a lot of needs with a large group and they were all attended to. Would absolutey book again.

Wow wow wow wow. Magical experience. Giving it highest recommendation possible.

The property was a hidden gem. The staff, the service, the facilities, the food were excellent. We were upgraded as we realised on arrival that it would be difficult for us to sleep on futons. They were very accommodating to our needs. A little bit far from Hakone but worth the distance. Can’t recommend enough

Exceptional experience ！ Very well kept Japanese traditional food service and building design. It’s a life time experience for us. Highly recommended and you will not disappointed!

Incredible experience as the hostess (Seito or Seiko) was very helpful and engaging. She used a translator which made everything English friendly. Dinner and breakfast were so delicious and fulfilling. The hostess even reserved the best hot spring with a view for me. One night was worth it!

Amazing food, staff, and experience!

Very clean and kind staffs

We had such a wonderful time, we stayed in the room with the corner garden and it was amazing, but the best bit is the staff, we where looked after so well, you get food delivered to your room every evening and breakfast and what a meal that is! 11 course evening meal and a breakfast spread that will out do any buffet all special delivered to you. The onsen was wonder with lovely views very relaxing and clean. Overall one of our favourite moments of the whole trip!

What a magical experience! My wife and I had a quick stay and had a wonderful time. It was our second trip to a traditional Ryokan and this experience far surpassed our first. Given our non-existent Japanese skills the interaction took place with an electronic translator (and I used google translate) but it only increased the joy of the experience! The food was amazing and the onsens lovely and sparkling clean!

Absolutely wonderful! Every detail perfect and service amazing. 5 stars

Our stay at Fukiya was absolutely the highlight of our Japan trip. We were well taken care of by the staff from the moment our taxi arrived at the property. We spent one night in the Type S room. The private backyard was a special touch. We explored and enjoy all the baths. Our dinner and breakfast were sensational. We were also given very thoughtful gifts which we will treasure for a long time. We definitely recommend anyone who is looking for an authentic ryokan experience to stay at Fukiya!

Absolutely lovely stay. Very relaxing. Spectacular food. Staff incredibly helpful and kind, despite my terrible Japanese!

Love this place. Great architecture. food. Service

本当に一流の宿とはこういう宿なのでしょう。 とにかく全てにおいて大変満足しました。 宿の雰囲気、清潔さ、調度品の 素晴らしさ、お部屋、露天風呂、お料理。そして。言葉にできない程素晴らしい。 お料理は最高。野菜や出汁、全てにおいて大変素晴らしい食材を使っており、もう感激です。 8ヶ月の幼児と一緒だったのですが、幼児への気遣いも半端ない。何から何まで最高のサービス。 値段は高いですが、十分な満足度であり、また来年も行きたくなる。一年に一度行きたくなる宿です。また行きます。

室内が清掃されていて清潔な部屋だと感じました 特に室内の水回りがとてもキレイです 料理に関しては小田原漁港でとれた新鮮な魚を調理しており、とても美味しかったです 量は30代男性でちょうど良いと感じました

女将のサービスが最低でした。

清潔感がありとてもきれいなお宿でした。お部屋も広くゆったり過ごせます。手入れの行き届いたお庭がとても素敵で、季節ごとの景色が楽しめそうです。女将さんやスタッフの方々も気さくで感じがよく、心地よい滞在になりました。大浴場のほか、貸切風呂が3種類、足湯や岩盤浴まであり、満足できました。どのお風呂も雰囲気が異なり、滞在中ずっと楽しめました。