It is a big hotel with lounge, fireplace and a large reception waiting area. Staff were friendly and onsens good! The buffet breakfast and dinner were great; with local selection as well as western. If you like to drink, there are beers, sake and wine too.

Room was great, traditional Japanese style, roomy and new. Lots of amenities, free beer, ice cream and drinks for after bath, free massage chairs and between 9:30 and midnight, free duck soba.

Onsen was excellent but some parts of the hotel was dated.

Comfortable setting

Just the perfect place to relax and appreciate Japan’s great places.

If you’re looking for a 24 hour a day spa experience with beautiful mountain scenery, this is for you. My only suggestion would be to make arrangements with the hotel to catch one of their shuttles prior to arriving.

Few things missing No phones no laundry no lifts to Tsumago

Great stay! The onsen is wonderful and large with a sauna, meals are included and delicious

We had a wonderful stay at this bezutiful hotel. It was somewhat remote via train but once there the charm and natural beauty of the area made it all worthwhile. Our room was a suite in traditional Japanese style. It was immaculate with many amenities. The buffet breakfast and dinners were of excellent quality and variety. We can highly recommend the hotel and its most helpful staff. The free shuttle to the station made our departure carefree. Arigato!

Amazing stay at this hotel. The onsen is very picturesque and the all inclusive aspect and food available was high quality. We also really enjoyed the massage chairs and ping pong. Exceeded our expectations.

Lovely stop while hiking the nakasendo. Very comfortable, beautiful Onsen, loved the massage chairs. Food was great!

Their buffet and public bath are fantastic!

This is the place to relax and have a recharge day in the middle of a trip. We checked in after a day of hiking and instantly relaxed, and decided to stay on property the next day. The onsen facilities were great, the buffet fantastic, the views beautiful, the staff very friendly. Make sure you either have plans during the day or a book to read, as there is nothing to do at the property between 9 and 3. I had a book and just spent a peaceful day reading in between onsen hours. Loved it, and would come back again if I visited that area.

Very kind and helpful staff and very nice onsen. The food is very mediocre at best. The hotel is far away from train station and many sites so you need to plan well. Sometimes the hotel charges for extras that seem very petty and not in good spirit given the price of the overall hotel. Amazing massage chairs!

We very much enjoyed this hotel with a nice onsen facilities and included buffet dinner and breakfast with lots of food options. Clean, modern tatami room. Most guests are Japanese families and couples

Very nice hotel although the buffet wasn't all that hot at dinner

I was delighted to find the afternoon tea, coffee, snacks and draft beer lounge. Local bus stop right outside (although buses are infrequent in the area). Lovely onsen, great meals, relaxing vibe.

Service was amazing. Very clean. Very quiet

Loved this place even though it’s a little hard to get to. Great staff who were very helpful despite language barriers. Enjoyed the private onsen experience. Fantastic buffet with all the inclusions.

This is a beautiful hotel. The food, Onsen and over all feel of the hotel was so relaxing. The dinner included free alcohol which was a extra bonus.