Unique decor. Excellent A+ customer service and support from the hotel manager and staff (Therese, Amelia and Laura). Highly recommend- we really enjoyed our stay. Everything was amazing and everyone went above and beyond.

Amazing hotel, staff, and location!!!

I loved this property. They are centrally located in the middle of town. Close to train station (but their shuttle will come get you) and between the two lift locations. I walked each day to the lifts but there is a town shuttle however the walk was beautiful and just as quick. Each evening I enjoyed the onsite hotel tub and spa amenities. There is a wonderful breakfast that is the cherry on top for this property.

Exceptional location, spotless room and very friendly staff.

Staffs are very helpful and kind, lots of smiles

The staff were wonderful. The room was beautiful. Breakfast was delicious.

Great location, super cool hotel., Friendly staff, excellent breakfast included - definitely recommend.

Staff was very warm and polite ! Lady serving the breakfast at the cafe was very courteous ..

Great place, no taxi’s which required long waits. Thank you to Susanna, who really helped us find a taxi from the ferry late. We couldn’t thank her enough. Room was nice as was the pool. Had dinner 1-night and we are glad we did.

Review I recently had the pleasure of staying at an amazing hotel that exceeded all expectations. The room was uniquely designed, offering a blend of comfort and aesthetic charm that made our stay memorable. What truly set this experience apart was the exceptional service. Celebrating our anniversary, we were delighted to find a beautifully set breakfast table arranged in a perfect spot, adorned with chocolates, champagne, and fresh flowers—a thoughtful gesture that added a personal touch to our celebration. The staff were outstanding, attentive, and genuinely committed to ensuring our comfort. The culinary offerings were equally impressive, with a made-to-order breakfast that featured fresh, delicious options tailored to our preferences. They have a fantastic spa too which we did not have time to visit but it looked truly exceptional. Overall, this was one of the best hospitality experiences we've ever had, marked by impeccable service, excellent amenities, and a warm, welcoming atmosphere.

Very lovely staff. Room a but weird and not terribly good UX.

Convenient to train. Super friendly staff. Good shower. Great breakfast.

The most beautiful stay in Zermatt. Everyone was amazingly friendly and welcoming. The food is incredible. The room was outstanding! Modern twist what made it super exciting and beautiful! We loved it and will be back!

Amazing hotel in an amazing place. So unique and interesting. The staff were amazing and accommodating.

Absolutely lovely stay in the family suite. The staff stored our luggage for us, when we arrived earlier than expected. The welcome tea was a wonderful surprise, and the breakfast was great. the room was beautiful, and very clean. My kids loved the use of the hot tub and cold plunge. Easily walkable from the train station, and great location downtown!! Would absolutely come back!

Excellent location - very friendly helpful staff

WiFi was not great

Wonderful staff in a stunningly beautiful

Staff was incredibly gracious and helpful. Perfect location.

Very cute hotel. Beautiful view from breakfast room. Plenty of spa amenities included. 4 minute walk to train station.