Very clean rooms, nice breakfast, and helpful staff!

Hotel is very clean and cozy. Staff is very nice and helpful, they took really good care of my elderly mother. Special thanks to Galia. And they gave us a bottle of champagne as a New Year gift!

Very clean, staff is friendly.

Nice hotel, clean room

We booked our room in mid-October. The first five days were fine, but on the last day, we were suddenly told we had to vacate our room immediately due to a “broken window.” We had stayed in this room all week, and the window had been perfectly fine the entire time. While we were on a mountain tour, we started receiving strange calls from the hotel. Eventually, the administrator-cashier contacted us there and insisted we vacate the room immediately because “workers were coming to fix the window.” This was extremely inconvenient and stressful. We were scheduled to check out the next evening, our belongings and gifts were spread across the room, and instead of resting after a long day, we had to pack and move everything in a rush, which took over two hours. The new room, which was promised to be “of the same quality,” was far worse. The shower drain was completely clogged — we had to shower standing in dirty water with other people’s hair. Unfortunately, the behavior of the administrator-cashier was completely unprofessional and indifferent, ruining the end of our stay. It was clear that she didn’t care that her actions could negatively affect the hotel’s rating. A professional who respects their guests would never force people to move rooms on their last night before a long international flight. It is completely unclear why the “broken” window,couldn’t have been repaired after our departure. We cant recommend this hotel to anyone due to such poor management

This was an excellent place to stay if you are a solo traveller and looking for a convenient location and a comfortable bed with breakfast provided. It is clean and friendly.

Great location, clean rooms, nice staff, all around!

This hotel was in a great location with lots of cafes and restaurants nearby. I really enjoyed the view of the mountains from my room. I would definitely stay here again.

I choose superior room. It was small , I think 200 sqft. Washroom was also very small. Don't go by hotel pictures. Small AC in the room. Breakfast was good but they repeat same everyday. Single lift for entire hotel. one day it was not working. For them it took 1 and a half day to get it functional again. Reception was supportive, they extended check out time by 2 hrs.

It is located quite and nice neiborthood,

Overall poor. Cleanness is not well, old towels were still on the ground, didn’t clean cups. Breakfast was below average. I wouldn’t suggest you to stay, look for other options.

Very pleasant place. Kind stuff and very friendly atmosphere. I would recommend this place. Very convenient location.

Very helpful staff, cosy room with lots of charm, good breakfast with lots of options.

It’s to old hotel

The room was on the smaller side and came with the balcony. The stay was so pleasant and the breakfast buffet was small but nice. We enjoyed sitting in the summer terrace too.

Arrived early after overnight flight. Hotel agreed to check us in 6 hours early & charged half room rate but that included breakfast which was fair enough. Location is tricky to determine in Almaty as it's so sprawling but we walk everywhere so that was OK. Taxis and public transport were so easy and inexpensive that Iocation was not a problem. Although hotel may be described as a bit dated by western standards, staff were friendly and helpful. It was clean and the room comfortable. Breakfast was OK. One nice touch was that it happended to be my birthday when I was there and the hotel obviously picked that up from my passport as upon our return one day, a bottle of fizz and some cholocate had been left.

Great hotel, clean, safe

The breakfast waiter, instead of serving and refilling the buffet, was playing poker 😡 The staff at the reception were very friendly

Good option in safe, well-lit area. Most staff spoke English. Restaurant had a wide selection of food. Curtains were thin so I had to use my sleeping mask. Only one bottle of water provided had me running to the nearby market.

wonderful location for forestry walking downtown streets of central almaty