The room was beautiful, just as pictured/described. I'd say about 75% of the staff we spoke with were extremely friendly and helpful with the other 25% coming across either unsure or putoff. Which, I mean, there will always be a few outliars. The amenities are plentiful, the only reason I rated it a 3 out of 5 is because there are many additional costs for a resort that you already pay a good deal for each night. The self park and valet each had an additional cost, the adult only rooftop pool has beverage and food minimums per person, pools close at sunset or earlier depending on any event also happening at the time of your stay, and there isn't a local area shuttle for the well known shopping area 5 minutes away. There isn't much else in the neighboring area besides strip mall stores. Don't get me wrong, my daughter and I had a wonderful time, but the extra costs felt like a unnecessary money gouge. Restaurants were plentiful and food was delicious. It was worth the one time trip but I wouldn't necessarily spend the money again knowing what I know now. But that's just my take.