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Hotel Santika Premiere Lampung

Explore Hotel Santika Premiere Lampung

Overall Ratings & Reviews Hotel Santika Premiere Lampung

Traveloka (739)

9.1

Exceptional

From 739 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

9.2

Service and Facilites

8.9

People often mention about Hotel Santika Premiere Lampung

All

Taste (110)

Ambiance (105)

Staff Friendliness (103)

Variety (97)

Hotel Area (96)

Bedroom (92)

Bathroom (87)

Accessibility (83)

Room Space (83)

Family Friendly (82)

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Traveler Reviews Hotel Santika Premiere Lampung

Number of reviews per page

20

40

Customer reviews

yf

yulia f.

6.8

/10

Reviewed 2 day(s) ago

Arrived at 2:00 PM and waited an hour before being able to check in, with the excuse that the room wasn't ready. I brought my parents, who had just been discharged from the hospital, so they could rest and enjoy the view. I deliberately chose a suite so my parents could relax, have a sofa, and enjoy the view, but again, it failed. Room 510 had a window facing a wall. I asked to be moved, but there was no solution. Santika was a disappointment this time. What I imagined and what I actually experienced were 180% different. Never accept a room on the 5th floor.

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R***y

Staycation

9.4

/10

Reviewed 3 day(s) ago

Nice room, but unfortunately it's a bit far from the city center. But if you want dinner, there's a mall next to the hotel.

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m***d

Staycation

8.5

/10

Reviewed 4 day(s) ago

The food is all delicious, thank God. The bakery is top-notch.

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VA

Valentia A.

8.8

/10

Reviewed 5 day(s) ago

The food is delicious, the facilities are okay, the service is also good.

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RN

Ranoto N.

10.0

/10

Reviewed 2 week(s) ago

Great location next to the mall and clean rooms.

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1 people find it helpful

Verified Traveler

Leisure

9.4

/10

Reviewed 2 week(s) ago

In general, Hotel Santika Lampung is quite good, but when compared to other Santika Premier hotels such as those in Medan, Surabaya, and Lombok, the rooms and food are still not as good.

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NF

Nindha F.

Staycation

10.0

/10

Reviewed 2 week(s) ago

Highly recommended to stay here.

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a***k

Staycation

8.5

/10

Reviewed 2 week(s) ago

Cozy place for family . Hopefullt next time can visit here again

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h***y

Leisure

10.0

/10

Reviewed 2 week(s) ago

The view is cool, the room is clean, the breakfast is delicious, and it is close to the mall.

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1 people find it helpful

AH

Agustin H.

Staycation

9.1

/10

Reviewed 2 week(s) ago

Everything was impressive; almost all the staff greeted us when we passed them. The rooms and hotel area were clean. However, the breakfast menu lacked innovation and variety. And there was no welcome drink for waiting guests.

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t

thomas

Staycation

9.7

/10

Reviewed 3 week(s) ago

It was so much fun and amazing.

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WA

Wahyudi A. W.

Business

10.0

/10

Reviewed 4 week(s) ago

Nice hotel, clean and location close to malls and restaurants

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1 people find it helpful

Arif

Leisure

10.0

/10

Reviewed 5 week(s) ago

The staff provided good information and service.

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A***i

8.4

/10

Reviewed 5 week(s) ago

First, it's not soundproof; noises from outside are clearly audible. Second, I'm uncomfortable because I can hear the sound of running or dripping water coming from above me all night until morning. It sounds like it's coming from the room directly above me, or from another room directly above me. It's very disturbing when trying to sleep.

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1 people find it helpful

A***i

Staycation

8.4

/10

Reviewed 5 week(s) ago

The soundproofing in the room was extremely poor. I could hear the angry voices from the room next door and the loud music playing. It was truly a shame. The room was very comfortable, but the lack of soundproofing made it uncomfortable and very distracting.

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Verified Traveler

8.5

/10

Reviewed 6 week(s) ago

Clean, helpful, and comfortable for staycation

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Verified Traveler

Business

8.5

/10

Reviewed 6 week(s) ago

Nice place and comfort. Will be back someday

1 people find it helpful

I***i

10.0

/10

Reviewed 8 week(s) ago

Suitable for those who do activities with children because it is close to the mall.

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1 people find it helpful

J***y

10.0

/10

Reviewed 9 week(s) ago

Awesome, awesome, want to repeat

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YA

Yolanda A.

8.5

/10

Reviewed 9 week(s) ago

The check-in process was long, already waiting for an hour. Requested connecting rooms were not available.

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1 people find it helpful

Accommodation's Reply

25 Apr 2026

Dear Yolanda, this is Santika Premier Lampung Hotel. We extend our warmest greetings. Thank you for sharing your valuable feedback. We sincerely apologize for the approximately one-hour wait during the check-in process. We ask for your understanding that this falls short of our expected level of service. We are truly sorry for the inconvenience. Regarding your request for connecting rooms, we are also sorry that we were unable to accommodate it due to a shortage of rooms. We understand that connecting rooms are particularly important to families traveling together. We have forwarded your feedback to the relevant departments to improve service speed and room availability information. We ask for your understanding once again. We look forward to your next visit as we strive to provide you with even more satisfying service. Sincerely, The Management of Santika Premier Lampung Hotel

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Number of reviews per page

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