Verified Traveler
10.0
/10
Reviewed 7 day(s) ago
After staying for 5 days and booking 3 rooms for friends, I realized that the daytime staff were very lovely, cute, and friendly, their name was Phan, I think. The nighttime staff, however, weren't as friendly (checking their Zalo number, their name was Mas), but otherwise everything was fine.
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Accommodation's Reply
27 Oct 2026
Thank you so much for choosing VMT Hotel Villa and for your stay with us. We are delighted to receive your perfect 10/10 review. We are glad you enjoyed your stay. We especially appreciate the warm and attentive service from our daytime staff member, Phan. Regarding the night shift staff, Mr. Mas was absent, and the reception area was handled by a new staff member who may have made some mistakes due to a lack of experience. We apologize for this and will provide Mr. Mas with additional training to ensure he can provide even better service. We will do our best to ensure your 100% satisfaction on your next stay.
Thank you again.
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