PARKROYAL Serviced Suites Jakarta

Explore PARKROYAL Serviced Suites Jakarta
9.4
Exceptional
From 192 reviews
Provided by travelers on
Cleanliness

9.5

Room Comfort

9.6

Meal

9.0

Location

9.6

Service and Facilites

9.3

People often mention about PARKROYAL Serviced Suites Jakarta
All
Room Space (39)
Bedroom (37)
Ambiance (36)
Bathroom (36)
Distance to City Center (35)
Staff Friendliness (35)
Hotel Area (32)
Family Friendly (31)
Soundproof (28)
Accessibility (27)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews PARKROYAL Serviced Suites Jakarta

Number of reviews per page
20
40
Customer reviews
IHDINAL M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
Very strategic location... Still new, very clean, very professional service... Just lacks breakfast variety... Overall highly recommended...
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for taking the time to share your feedback and for recommending PARKROYAL Serviced Suites Jakarta. We are delighted to know that you enjoyed our strategic location, the cleanliness of our property, and the professional service provided by our team. It is wonderful to hear that these aspects contributed to a positive stay experience. At the same time, we appreciate your feedback regarding the breakfast variety. Guest comments such as yours are valuable to us as we continuously review and enhance our offerings to better meet the expectations of our guests. Thank you once again for your kind words and recommendation. We look forward to welcoming you back for another memorable stay in the near future. Simply Yours, Alasdair Davidson Complex General Manager
Kamarularifin B. A. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Staff was very accommodating. Treated us very well. Room was clean. TV available in the living room and bedroom. Beside is Agora mall. Very tall building.
Find this review helpful?
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you found our team accommodating and that you felt well taken care of throughout your stay. It is also wonderful to hear that you were pleased with the cleanliness of your room and the convenience of having televisions in both the living room and bedroom. We are glad that our location next to Agora Mall and our unique setting within one of Jakarta’s tallest buildings added to your overall experience. Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable stay in the near future. Simply Yours, Alasdair Davidson Complex General Manager
Utrianti
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
All good. Please keep it that way. Thanks.
Find this review helpful?
Accommodation's Reply
25 May 2026
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to know that everything met your expectations and greatly appreciate your encouragement to continue maintaining the same standards. Your support and confidence in our team mean a lot to us. Thank you once again for choosing PARKROYAL Serviced Suites Jakarta. We look forward to welcoming you back for another excellent stay in the future. Simply Yours, Alasdair Davidson Complex General Manager
I***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The mattress and pillows are super comfortable. I always enjoy my staycations here.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
02 Apr 2026
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your kind feedback and for your continued support. We are truly delighted to know that you always enjoy your staycation with us. It is especially wonderful to hear that you found our bed and pillows to be super comfortable, helping you have a relaxing and enjoyable stay. We truly appreciate your loyalty and look forward to welcoming you back again for another pleasant stay in the near future. Simply Yours, Alasdair Davidson Complex General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Stayed at Parkroyal Jakarta for a quick business transit visit. Arrived early, and the hotel accommodated an early check-in seamlessly, along with complimentary snacks, which was a thoughtful touch. The staff was exceptionally friendly and highly responsive to all requests. The location is excellent; you have easy access to the connected mall, and BRTS options make commuting convenient, especially for solo travelers. The food quality was good, and the in-room facilities were well-maintained, comfortable, and up to expectations.
Read More
2 people find it helpful
Accommodation's Reply
02 Apr 2026
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your kind feedback following your recent stay with us. We are delighted to know that your business transit visit was smooth and enjoyable. It is wonderful to hear that you appreciated the early check-in arrangement and the complimentary snacks. We are also pleased that our team’s friendliness and responsiveness made a positive impression throughout your stay. We are glad that you found our location convenient, with easy access to the connected mall and public transportation options, as well as enjoying the quality of our food and the comfort of our in-room facilities. Thank you once again for your support. We look forward to welcoming you back for another seamless and pleasant stay in the future. Simply Yours, Alasdair Davidson Complex General Manager
F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The staff was friendly. All good. Excellent.
1 people find it helpful
Accommodation's Reply
27 Mar 2026
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your kind review with us. We are delighted to know that you found our team friendly and that you had an excellent stay overall. Your positive feedback means a great deal to us and encourages our team to continue delivering warm and attentive service to all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Simply Yours, Alasdair Davidson Complex General Manager
Profile Picture
Fausta A. B.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
Some flooding in the bathroom while showering.
Find this review helpful?
Accommodation's Reply
23 Mar 2026
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your kind rating with us. We are delighted to know that you had a positive overall experience during your stay. At the same time, please accept our sincere apologies for the inconvenience caused by the water flooding in the bathroom during your shower. This is certainly not the experience we aim to provide, and your feedback has been shared with our engineering team for immediate review and improvement. We truly appreciate you bringing this to our attention, as it helps us enhance our facilities and guest experience. We look forward to welcoming you back for a more seamless and comfortable stay in the future. Simply Yours, Alasdair Davidson Complex General Manager
A***l
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Very nice hotel, clean, and very strategic location, super friendly staff
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your kind review with us. We are delighted to know that you enjoyed our clean and comfortable property, as well as our strategic location. It is especially rewarding to hear that our team left a positive impression with their friendly service. Your kind words truly motivate us to continue delivering warm and attentive hospitality to all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Simply Yours, Alasdair Davidson Complex General Manager
monika s. p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
good, comfortable, nice, clean, everything is fine
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Feb 2026
Dear Ms. Monika, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for your perfect rating! We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon for another outstanding stay. Simply Yours, Alasdair Davidson Complex General Manager
R***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
We stayed here many times. I am very satisfied with everything, I will be back again.
2 people find it helpful
Accommodation's Reply
19 Jan 2026
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for your continued loyalty and for sharing your kind feedback. We are delighted to know that you have stayed with us many times and that you are satisfied with every aspect of your experience. It is always a pleasure to welcome you, and we truly look forward to having you back again on your next visit. Simply Yours, Alasdair Davidson Complex General Manager
Profile Picture
Arfadhoni
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The place is comfortable, the rooms are clean, and upon arrival, you're greeted with a warm and welcoming welcome. The pool is warm, and there are complimentary snacks and drinks. A stay here is definitely worth it.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jan 2026
Dear Arfadhoni, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for taking the time to share your delightful feedback with us. We are pleased to know that you found the property comfortable, the room clean, and that your first impression upon arrival was welcoming and memorable. It is also wonderful to hear that you enjoyed the warm pool as well as the complimentary snacks and beverages provided. Your kind words affirm our commitment to creating a worthwhile and enjoyable staycation experience for our guests. We truly appreciate your recommendation and look forward to welcoming you back again in the future. Simply Yours, Alasdair Davidson Complex General Manager
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
It was comfortable and I really enjoyed staying here.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jan 2026
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your kind review with us. We are delighted to know that you found your stay comfortable and truly enjoyable, and we appreciate your perfect score. Your positive feedback is a great encouragement to our team, and we look forward to welcoming you back for another pleasant stay in the future. Simply Yours, Alasdair Davidson Complex General Manager
N***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
Always come back here while I’m in Jakarta. The place is clean, quiet, and right beside Agora mall.
Find this review helpful?
Accommodation's Reply
09 Jan 2026
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for your continued trust and for always choosing to stay with us while you are in Jakarta. We are delighted to know that you enjoy the cleanliness, quiet atmosphere, and our convenient location next to Agora Mall. Your loyalty truly means a great deal to us, and we look forward to welcoming you back again for another comfortable and enjoyable stay. Simply Yours, Alasdair Davidson Complex General Manager
N***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
Clean hotel, wonderful staff, and the hotel right in the city center of Jakarta.
1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for your kind feedback. We are delighted to hear that you found our hotel clean, our staff wonderful, and our location in the heart of Jakarta convenient. Your positive comments are truly appreciated, and we look forward to welcoming you back again soon. Simply Yours, Alasdair Davidson Complex General Manager
Muhammad I. B. I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Would definitely stay again. Had such a relaxing getaway even though it's right in the city, you don't feel it as you're up in the clouds.
Find this review helpful?
Accommodation's Reply
18 Dec 2025
Dear Mr. Muhammad, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for your lovely feedback. We are delighted to hear that you had such a relaxing getaway and that our suites offered a serene escape from the bustle of the city — truly “up in the clouds.” It means a great deal to us to know you would definitely stay with us again. We look forward to welcoming you back for another memorable and restful experience. Simply Yours, Alasdair Davidson Complex General Manager
corby
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
The bedroom, bathroom, living room, kitchen, all were perfect, soundproof, no noise from outside. the only problem was very bad traffic jam of the surrounding, we went from back/ side entrance from Thamrin city , almost one hour to reach the hotel. Actually the Agora mall has side gate entrance for cars, but the fence was close all time, even people cannot access, so must round through main gate , and it waste more than 15 minutes just for 250 m distance ( We checked in on saturday afternoon )
Read More
1 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Corby, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your detailed feedback with us. We are pleased to learn that you found the bedroom, bathroom, living room, and kitchen to be perfect, well soundproofed, and comfortable, allowing you to enjoy a peaceful stay. At the same time, we sincerely regret the inconvenience you experienced due to the traffic conditions around the property, particularly during your arrival on Saturday afternoon. We understand how frustrating the delay can be, especially with the limited access caused by the closure of the side gate near Agora Mall, which resulted in a longer route through the main entrance. Please be assured that your comments are well noted and will be shared with the relevant parties for review, as we continuously seek ways to improve the arrival and departure experience for our guests. Thank you once again for your valuable feedback. We truly appreciate it and hope to have the opportunity to welcome you back for an even smoother and more enjoyable stay in the future. Simply Yours, Alasdair Davidson Complex General Manager
Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 38 week(s) ago
Friendly staff, good location, breakfast menu variety is not too much
Find this review helpful?
Accommodation's Reply
22 Sep 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback and for awarding us with such a positive rating. We are delighted to know that you enjoyed our friendly staff and convenient location. We also appreciate your comments regarding the breakfast variety, which will be carefully reviewed with our culinary team as we continue to enhance our offerings. We look forward to welcoming you back for another enjoyable stay in the near future. Simply Yours, Alasdair Davidson Complex General Manager
Utrianti
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Good service. Please keep it good for next...
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear Ms. Utrianti, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for rating us 10/10 and for recognizing the service provided by our team. We are delighted to know that you had a positive experience, and your encouragement truly motivates us to keep delivering the same high standards. Rest assured, we will continue striving to maintain and even enhance the quality of service for your future visits. We look forward to welcoming you back for another enjoyable stay in the near future. Simply Yours, Sjefke Jansen Complex General Manager
Yahya W. N. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 43 week(s) ago
The room was clean and nice, but the check-in process took over 30 minutes. They didn't provide a welcome drink during the long wait.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Mr. Yahya, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback and for rating us 9/10. We’re glad to know that you found our rooms clean and comfortable. At the same time, we sincerely apologize for the long check-in process and the missed opportunity to offer you a welcome drink while you were waiting. This is not the level of service we strive to provide, and your comments will be shared with the team to ensure improvements are made. We truly appreciate your patience and understanding, and we look forward to the chance to welcome you back for a smoother and more enjoyable experience next time. Simply Yours, Sjefke Jansen Complex General Manager
E***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 43 week(s) ago
That was so great, and really happy to stay here with a high-floor room.
+5
Find this review helpful?
Accommodation's Reply
18 Aug 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! We are truly delighted to hear that you had such a great experience and enjoyed your high-floor room. The views from the upper floors are indeed something special, and we are glad it made your stay even more memorable. Thank you for sharing your happiness with us. We look forward to welcoming you back for another enjoyable stay in the near future! Simply Yours, Sjefke Jansen Complex General Manager
Number of reviews per page
20
40