Good stuff

I’m giving it 4 stars for the affordability. It is a basic clean room without many amenities. No coffee maker or fridge. Shampoo, body wash and lotion provided but that is all. No phone to call the front desk. Very basic but affordable.

My stay here wasn’t great. I wouldn’t stay here again. I knew the room was going to be teeny tiny (which was fine), but for $200+ a night, I expected some bare minimum amenities. There were no toiletries or coffee machine/kettle. Not the end of the world but would have been nice. What really ruined my stay was I was put down in one of the “subterranean” or basement rooms. They were doing LOUD construction starting early every single day of my stay. I mean loud banging right outside my room starting first thing in the AM. I went upstairs and kindly told the front desk to see if there was maybe a quieter room anywhere I could move to, as loud drilling and hammering directly outside my door wasn’t allowing me to sleep. They said “sorry but these things have to get done.” Let me assure you, the rooms are NOT soundproof as it claims. They were painting, so I had paint fumes coming into my room. They were doing work on the elevator, so I had to lug two suitcases up and down two flights of stairs. When I asked to check my luggage because I got there early, they made me take it back to the luggage closet and then go back and find it again. The front desk guys were kind of nice, but they didn’t really offer any assistance or customer service. When I went up to get a coffee at the bar area (because there’s no coffee in the rooms) the barista acted like I completely put him out. I may have got one of their cheaper rooms, but I still don’t think that qualifies the stay I had there.

As soon as we got to our room, we realized the air conditioning wasn’t working. I called the front desk and they advised it was broken for everyone and would not be fixed for 1-2 days. No mention of this upon arrival. It was 78 degrees outside so no relief from opening the windows. I asked what they were doing for compensation and after talking to their manager they offer 36 euros. I told them we would have stayed elsewhere had we known and asked for our breakfasts to be comped but they refused. Poor customer service for a newly opened hotel.

Reasonably priced but bare bones accommodations. No telephone in room to call front desk, no water bottles or coffee makers, our air conditioning didn’t work. Bring your own hair conditioner, face wash, etc.

This property is a great location to access the public transportation and walking distance from the inner city. The room has a thermostat but when we could not get the cooler to come on and we asked, we were informed that the hotel controls the temperature and there was nothing to be done. We simply opened the windows and that helped a lot. There was no phone in the room and the only way to communicate with the front desk was to go down to the desk or get online. For the price, we found it a bit high, but we had very good experiences with the restaurant and bar staff and that made up for a lot.

Excelente ubicación ac1 cuadra de la Opera y desde alli a todos los lugares turísticos. Excelentes camas y toallas! Todo impecable Limpieza 10 puntos!

The hotel was clean, and the staff were friendly. Amenities were minimal, with only shampoo, soap, and lotion provided. The hotel is within walking distance of most major tourist attractions, and the subway is just a two-minute walk away, making it very convenient to get around. Overall, it was a good experience.

It’s like a budget hotel and no fridge, no air conditioning and no ventilator in the bathroom. Needed to open the window for air circulation, which leads to no privacy. I won’t recommend at all.

The hotel has good location for downtown ativiteis.

Expensive breakfast, no electric kettle or gym, and long walk to the room. But great location.

Great location in the center of Vienna. Friendly staff.

We have no breakfast

Clean room and great for a solo traveller, awesome price for location

The location of this hotel was perfect for walking to many attractions, restaurants and bars. The bed was very comfortable. We staff were friendly and helpful. Thank you

Room was small but cosy, no drawers at all, not a lot of room for anything but great location, lovely big comfortable bed, lovely clean bathroom, great shower. Room cleaned daily, fresh towels etc all excellent !

Nice view. Ideal location for public transport and walking. Historic building so very unique. Internet available. Clean rooms. Elevators. Overall very nice experience. Fair warning- we booked a nicer room and when we showed up we were put in a lower room. MotelOne said that the room matches the reservation information given to them by Expedia. The photos didn’t match the room we were in and due to the logistics of things, MotelOne couldn’t move us to the room we believe we booked because only 1 of those rooms existed, but gave us some drink vouchers and helped us get what we needed from Expedia. Expedia support wasn’t very helpful and just gave us $50 in Expedia credit after having to pull teeth for it. I believe that Expedia put the wrong photos to the wrong rooms, but it ended with MotelOne and Expedia pointing fingers at one another.

It would have been nice to have a fridge

staff terrible not helpful especial front desk I have to pay extra to be second floor I was not aware my first room was in the basement the second room they gave us next room to use they can easily come to our room through the balcony very tiny room no closet I won't go back nor I recommend it

Cleanliness