The room did feel sparse and neglected. The bed and bathroom were clean, but other areas in the room weren't great. It would have been nice to have a coffee maker. Staff was fine. Our biggest complaint was with the upkeep. Our room was on the second floor accessible by wooden outside stairs. It was snowy when we arrived and in the morning the steps were icy. Not shovelled and no salt was put on. It was very hazardous going up and down with luggage. If someone had fallen due to owners neglect, they cold be sued.