Excellent as usual

Enjoyed the stay. Clean room & hearty breakfast.

Really like the place. Definitely come again. And also recommend my friends and family to pick this place for there stay in Lucern.

Great place to stay

The property is very innovative. It was a unique check-in at a kiosk.

Lovely accommodation. Very clean. Kitchenette was very handy. Staff was very helpful and courteous. Location is very good, with supermarkets nearby.

We really enjoyed our stay. It’s a great place for a good night’s sleep. Would definitely recommend and stay again. :)))

Safe and clean

Great experience all and all

We like the whole automatic check in system because we do not need to worry about limited check in time. We did not take the breakfast, but we enjoy the free coffee machine in the common area.

Very clean property, comfortable beds. Self checkin was easy to do upon arrival. A bit of a drive out the city but very spacious room which included a Kitchenet. Would highly recommend to anyone staying in the area!

Great place to stay

the key didn't work sometimes but you can get a new one from the machine

the keys stopped working sometimes but we managed to get a new key from the front automatic computer

Property was nice. Seemed like it was fairly new and was clean. Was disappointed to find I could not control the temperature in my room. Room was way too hot. Does have a ceiling fan which we ran all night but it was very loud and wobbly, There is a very small window when staff are actually there to respond to issues. Also as a bed and breakfast, I thought breakfast was included in the price I paid for the room but that was apparently not the case and breakfast was another $12 per person. Not sure id stay again mostly due to inability to control the temperature of my room.

The hotel and expedia need to make it clear that this is a self-check in hotel which is only staffed in person a few hours a day. I have never been to such hotels and it was a confusing experience to begin with. The initial booking page stated that this hotel had a 24 hr reception (which I assumed meant a person was on reception). When I received the self-check in code I just assumed it was in case I arrived late night. On entering the building (a multi-use building) there were no signs telling me which floor to go to and a staircase with poor lighting. I had an accident whilst searching where I was meant to go, bleeding and with no-one around to ask. Within the hotel section the signage needed to be clearer. The room and en-suite was excellent - very clean, modern, welcoming. My queries were met via the phone service and when I met a staff member the following morning she was very helpful and listened attentively to my complaints. The hotel also apologised in writing about the signage. Once I understood how self-check in hotels operate I was more settled, and had this been made clearer at the start I would have given a good to excellent rating.

Checking in minor problems "not" caused by owners but Ai communications. We missed an email with instructions. Even though problem not the owners they upgraded our room. Nice touch. Want to compliment "Eveline" at desk who really went out of her way to make sure our stay was positive. Breakfasts were great. Would return here in future without hesitation.

Everything was perfrct very clean and nice place very recommended specialy for big family or friends

Super clean and modern hotel. Slightly fiddly with the self check in via touch screen outside the hotel - would be better if full screen were utilised as hitting wrong button often happened. Apart from that 0- excellent. Sleepy little town was lovely near by. Best shower I've had in any hotel for some time!

Great updated room in a small village next to two grocery stores. The bathroom is big, lots of hot water, bed is comfy, plenty of storage space. Can't beat the price I got too. Would go back again!