Overall Ratings & Reviews The Gate Boutique Hotel Zürich

Although this was our first visit…we felt like we were long time guests of The Gate Hotel. A day prior to our arrival, we received an email from the hotel welcoming us and asking if we had any special requests. When we arrived at the hotel… Luigi greeted us as if we were long time friends. He made sure that our rooms were ready quickly, so that we could get some sleep after our overnight flight. The next morning Luigi greeted us as soon as we stepped off the stairs, made us all delicious cappuccino then treated us to an amazing breakfast (that was included with our room). This was our first day and first visit to Switzerland…and we felt most welcome…thanks to Luigi and his staff. I highly recommend staying at The Gate.

When we arrived at the property we were told they had no reservation for us (though we had printed documents with a reservation number and an email from the prior day from Expedia telling us about checking in). They told us that the room I had booked was not available for the price I had reserved it at. But because it was late in the evening they told us we could have two available rooms for free. But the next morning they told us we had to pay for the rooms, which I did. They then showed us what I think was a false document with the Expedia name on it, dated a few days prior to arrival, saying our reservation was canceled. We never received such a notice from Expedia, and in fact the day before Expedia had sent us the check-in hours, etc. Totally dishonest people. Plus the place was not all that nice anyhow. We then had to make another reservation at another hotel for our remaining two days in Zurich.

Friendly staff, clean and convenient

Everyghing was satifactory,would stay again in the futute

Excellent stay! The price is great with this beautiful place. All staff are very helpful and friendly. 10 out of 10

Recommend

Bed is very small

Although it was a little way out of Zürich it was easily reachable by bus train and airport. Really nice inside room lovely and had a balcony which helped. Breakfast was taken and was really nice. However we had an evening meal whilst there which had a very limited menu and our selection was only ok. Would certainly go back

The hotel is within walking distance to airport, literally less than 30 minutes and you are there. If you travel light then that’s doable. There’s a tram stop nearby, you can get to Zurich centre in 30 minutes or go to airport, just 2 stops. There’s also a nice discount shop nearby where you can buy any food, snacks etc The room was clean and comfortable, it also looked new, like e.g. fluffy carpet, don’t know when the hotel was built but my room looked clean, new and not worn out. They have weird power sockets, I struggled to charge my phone, one of the adapters didn’t fit at all, the other only worked with my clever solution. Didn’t hear any plane noise in the early morning or in the night. The breakfast was rather basic standard, nothing exceptional. Only scrambled eggs and bacon for cooked options. Also they didn’t have a green tea. I picked this hotel because the hotels in the center were sold out or very expensive. You can get to the city center easily with the tram no.10 or combine it with a train which will be even quicker. However the tickets are quite expensive so take this into account.

Just excellent!

A new very comfortable small hotel of "Swiss quality"

Great for a one night layover or two night stay. The location would not be ideal for visiting Zurich for an extended period of time, but I don’t think that is their target market anyway. Very clean and wonderful staff.

Perfect place for a layover near Zürich airpot!

Very friendly and clean.

the staff here is amazing. so accommodating. area was so easy to get to from the airport!

Close to the airport

Ok location

It’s decent for an overnight stay as it is close to the airport. However it’s silly that there is no shuttle or help to get you to/from the airport with it being so close.

We were only given one pillow each, asked for an additional pillow and were told they could not. Also when booked, we were under the impression there would be an airport shuttle. Once arrived, we were told that due to new management they are not running the shuttle anymore. Also the breakfast options are very limited. Rooms were spacious but walls are very thin and it’s pretty noisy. All in all it is fine for a layover spot.

Nicely done boutique hotel. But beds were too small. Hotel could use a shuttle service to the airport.