It’s a great property with a fantastic location. The guided tours are excellent. Let down a little by slightly tired rooms. Hotel need a refresh but staff and location are the best!

I didn’t like the Spa. Too far way from the hotel.

The view is incredible as advertised.

Yes

Great staff at Explora, with expert guides for excursions. Everyone was very helpful and friendly. Rooms were very comfortable. Food was delicious. Spa, pool, jacuzzi, sauna and steam room were the perfect reward after strenuous hikes.

This was an amazing place. The staff are very nice and accommodating. Rooms are spacious with incredible views of the mountains and the lake. Exploration guides are knowledgeable, and the hotel really works hard on creating truly personalized experiences for hiking and horseback riding. The food was superb with unique and delicious dishes. We loved the entire experience and plan to come back soon to another Explora.

Service and beautiful scenery

Amazing views. Great guides. Marisol, the manager is an absolute delight. Great option for hikers and families with different skill levels.

The hotel is in the middle of the park, and all the activities are within short distance. If you are into trekking and exploring Patagonia, this is for you. The hotel has activities and excursions fitting all ages and abilities; and there are lots of activities to choose from. You always go in small groups with a guide, and their guides are young, energetic, friendly and really know their park well. The food at the restaurant is right up there with high end restaurant in cities. The hotel staff is friendly and very helpful; I had problems with airline coming in, and they would help track everything down, gave me update everyday until everything was sorted. Being all inclusive, you really just need to bring your clothes and trekking shoes (they provide trekking poles too) and you are all set. They even give everyone a water bottle as a welcome gift.

Top-notch everything. The views, the staff, the food. Loved it.

Amazing customer service

Fabulous from beginning to end. See tripadvisor for more detailed reviews about this fabulous place.

Wonderful location and facilities. Organization of activities was chaotic and needs to be overhauled.

The most beautiful view from any hotel I've ever been. I wish I could give it 5 stars, but for the price, I was expecting perfection and I found the food just okay, the restaurant service lacking, and just not up to the standard one would expect for the price. The guides were enthusiastic and most were extremely knowledgeable.

Or do other people hate giving feedback too. Hotel V good.

Amazing place with very attentive and friendly staff. The views from every room are stunning. Lots of activities carefully crafted to each person’s interest and skill level. Definitely worth a stay.

I backpacked through Chile 8 years ago, and one of the highlights was trekking the W in Torres Del Paine. It was a tough 4 days, but the views along the way was breath-taking. This time around I decided to share my wonderful journey with my wife. Much has changed in the past 8 years. There was a fire that wiped out most of the trees around lago Puehoye, and lago Grey, and now you need to reserve months ahead of time for a place in the refugios. I didn't know about the latter part so the only last minute solution was to book a hotel room at the Explora. We had no idea what to expect, buy oh my were our expectation exceeded! From the very minute you arrive you know you are in good hands. The GM greeted us at the door and helped us find a guide to plan our excursions. We wanted to trek on Grey Glacier, with is a service offered by another company, but Explora helped us book the boats and arranged the transportation. Another great aspect of staying at the Explora is the wonderful people (not your average backpackers) you will meet. The activities they arrange really brings everyone together and at the end of your stay you will feel so at home and made so many friends that you don't want to leave. I'm defiantly not taking my children here, they make it way too easy. My kids will have to do it the hard way so they can truly appreciate the wonder that is Torres Del Paine.

Excellent in all regards.

Very nice hotel, very good location very good view and all activities are well organized. Food are also very good. But it is expensive. :)

The views from the rooms and from the park are from out of this world. The hotel is perfectly situated and the all inclusive format is well worth it since there is very little thinking involved. The service and staff were helpful and very accommodating. The guides were knowledgeable and willing to answer any question about anything. The excursions were all well organized and safety was always a concern. Food was terrific and always fresh. You cannot go wrong here at any level.