Dear Valued Customers,
Thank you for your feedback and sharing your experiences at our hotel. Such valuable contributions are important so that we can continue to improve the quality of our services.
I am pleased to know that you appreciated the hotel's spacious and comfortable atmosphere. This is one of the highlights that we always strive to protect. However, I acknowledge your concerns about soundproofing, breakfast buffet variety and bed linen conditions.
Regarding soundproofing, we will change the windows and use more soundproofing foam to improve this situation. For breakfast buffet, we will add more options to suit the needs of tourists from many regions. As for bed sheets, we always change them for each new guest checking in and clean the mattresses periodically to ensure hygiene and quality. If you have a specific request, we will be happy to replace it with a new one immediately.
Once again, I sincerely thank you for your valuable feedback. We will try to constantly improve service quality to bring the best experience to you. If you have any questions or needs, please contact me directly, I am always ready to assist.
Best regards,
Ly Dao Bich Ngoc
Managing director
Bel-air Hotel Quy Nhon
