7.2
Pleasant
From 1,002 reviews
Cleanliness

7.0

Room Comfort

7.2

Service and Facilites

7.2

Traveler Reviews Hotel Cozumel

Number of reviews per page
20
40
Top reviews
Daniel
icon-Business
Business
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

It’s in a very dangerous area and there’s always people partying
Emily
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

habian cucarachas el primer dia, se escuchaba gente viendo peliculas adultas, se escucha personas reproduciendose, es mas un motel
Alberto
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Clean room very recommended
Nadia
icon-Leisure
Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Room clean. Helpful staff. Wifi not working
Gloria
icon-Business Family
Business Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel cosumel at Mexico City,was nice and clean,the service was good they clean rooms every day,they give you clean towels every day,Is not a five Star ⭐⭐ but is a good place to stay the night thank you.
Maiko
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Sheets were clean. No hot water. Saw at least two (small) cockroaches in the room. First night was quiet, but someone started playing extremely loud music from 4:00 AM. Could not sleep. The music restarted at 7:00 AM. Cheap but will not return.
Brian
4.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The place is cheap for a reason. Luke warm water that leaks from shower area. Toilet seal leaking on the floor. Bed as hard and uncomfortable as a sheet of plywood and not the cleanest. Only plus is it's relatively close to downtown so cheap Uber rides to go to attractions.
Antonio
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

no
victor
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Cucarachas en el cuarto.
Daniel
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Good
javier
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

N/A
kevin
icon-
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Me gustó mucho la ubicación y la cercanía a puntos de interes
Alex
icon-Business
Business
4.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

La cama tenía cabellos y había hormigas y cucarachas en el baño.
Jose de Jesus
icon-Business with Partner
Business with Partner
4.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

El personal muy amable no hay problema en ello, el tema esque no mantienen un control en plagas hay demasiada cucaracha deberían implementar en sus coladeras las tapas platicas de goma para que no salgan y revisar su mobiliario por qué salieron varias de el tanto de la cabecera de la cama y el mueble donde se encuentra el televisor, otro detalle es el espejo ya que son espejos de dos vías o espía no estén confiados
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Timothy
icon-
8.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Good but water would not try hot
Kevin
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Al entrar al hotel, vimos muchos hombres extranjeros conviviendo y fumando enfrente y en el lobby del hotel. Me pareció un hotel donde se manifiesta la prostitución. El wifi no funcionaba desde que llegamos a lo cual el personal mencionó que se debía a un apagón en la zona u que lo repararían lo más pronto posible. Al final, decidimos irnos por estas razones.
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Carlos
icon-Leisure
Leisure
4.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

There it was always people on the always on the down stairs. Lot of smoke smell. Love that my room was made every day . And it was priceless
Dave
icon-Leisure
Leisure
6.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

There is no fan or air conditioning in the room. No hot water either. They charge extra 50 for remote. In Mexico people think tourist are cash cow to milk!! So effing annoying
Blanca
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

I stayed at the property. First of all, the blanket was uncomfortable. It felt itchy. The bathroom is old and the ceiling in the bathroom looked disgusting. No one ever told us we had to leave our key if we wanted our room cleaned although they had the spare. I asked about the restaurant they mentioned and they were like there isn’t one. If I wanted a remote for a tv that was an extra 50 pesos which is cheap but still.
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Santiago
icon-with Partner
with Partner
8.0
/10
Reviewed 73 week(s) ago

Hotels.com verified review

Las instalaciones están muy deterioradas
Number of reviews per page
20
40