7.8
Pleasant
From 1,033 reviews
Cleanliness

7.4

Room Comfort

7.6

Service and Facilites

7.8

Traveler Reviews Hotel Cozumel

Number of reviews per page
20
40
Top reviews
Lynda
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

La habitación estaba llena de cucarachas. Las empleadas domésticas fueron muy atentas.
Brandon
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Rooms where clean. No Air Conditioning and shops nearby are ok. The place is a motel hiding as a hotel.
Anthony
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent place for the price very close to the best areas in Mexico City!!!
Juana
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Hay muchas tiendas y lugares cercanos, el metro está cerca igual. La habitación estaba limpia, pero las llaves de agua estaban algo duras, el agua salía por las puertas de la ducha, no servía bien el botón de la luz del baño. Sólo había 2 lugares con contactos eléctricos en la habitación. Uno de los dos elevadores no se podía llamar desde el 4o piso. Pero en general estuvo bien. No hay aire acondicionado.
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Nancy
icon-with Friends
with Friends
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

They offer free soap, shampoo, shower cap, king size bed, room service Tuesday - Saturdays, and nice furniture. But cockroaches can come through holes around pipes in the bathroom. The electrical outlet in my room was loose. But overall, for a 2-star hotel, it was pretty good. Clean.
Arturo
icon-with Partner
with Partner
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Es buen hotel precio/calidad y me encanta que tiene estacionamiento
Paul
icon-
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Amazing staff great location close to the subway and Centro
Daniel
icon-Business
Business
4.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

It’s in a very dangerous area and there’s always people partying
Emily
icon-with Partner
with Partner
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

habian cucarachas el primer dia, se escuchaba gente viendo peliculas adultas, se escucha personas reproduciendose, es mas un motel
Alberto
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Clean room very recommended
Nadia
icon-Leisure
Leisure
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Room clean. Helpful staff. Wifi not working
Gloria
icon-Business Family
Business Family
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The hotel cosumel at Mexico City,was nice and clean,the service was good they clean rooms every day,they give you clean towels every day,Is not a five Star ⭐⭐ but is a good place to stay the night thank you.
Maiko
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Sheets were clean. No hot water. Saw at least two (small) cockroaches in the room. First night was quiet, but someone started playing extremely loud music from 4:00 AM. Could not sleep. The music restarted at 7:00 AM. Cheap but will not return.
Brian
4.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

The place is cheap for a reason. Luke warm water that leaks from shower area. Toilet seal leaking on the floor. Bed as hard and uncomfortable as a sheet of plywood and not the cleanest. Only plus is it's relatively close to downtown so cheap Uber rides to go to attractions.
Antonio
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

no
victor
2.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Cucarachas en el cuarto.
Daniel
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Good
javier
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

N/A
kevin
icon-
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Me gustó mucho la ubicación y la cercanía a puntos de interes
Alex
icon-Business
Business
4.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

La cama tenía cabellos y había hormigas y cucarachas en el baño.
Number of reviews per page
20
40