Friendly and considerate staff Clean rooms and beautiful hotel. Perfect place for a retreat.

Todo súper bien!

El equipo de trabajo del hotel fue excelente, súper amable, siempre a disposición y con la mejor actitud

La habitación muy buena y todo el staff muy amable

The property will be great once is finished, the only problem is the noise of the buses and the venue near the hotel music is super loud. Otherwise, I will give them 5 stars

Great service!

Todo muy agusto, rico y nos ayudaron con todas nuestras preguntas.

One single man manage it all. So when something goes slightly wrong it becomes a mess.

La propiedad está casi abandonada. No hay un gerente responsable. El mantenimiento es pésimo, la alberca está destruida. Por el precio esperaba algo mejor

The staff were polite and efficient the rooms We're clean and nice The gardens were beautiful but the maintenance of the Of the steps to our room we're in poor condition so bad in fact that I had a fall because they were not illuminated and the tiles of the steps were broken I smashed my face into the glass injured my foot and broke my glasses

I’m disappointed with this property because it has so much potential to be great. One can easily tell that owners haven’t been investing money back into the property. I am very unsatisfied with the ‘suite’ that I booked, it was more than twice the price of a regular room and only advantage it truly had was more square feet. The bathroom was horrendous, it was smaller than my guest bathroom at my house, poor water pressure, dirty towels (dried blood), dirty and damaged shelving. The room also had a very humid smell when entering, the smell where you wish you could turn on AC for a few hours to get rid of it but they only had a fan. TV didn’t work. Rack in the closet nearly collapsed when I hung my clothes on it. No bottled water. Only 2 small pillows on a king sized bed. Had to walk up stairs above the reception to enter the suite. Pool was very dirty when we arrived. In the end, I regretted buying the suite and wish I chose a normal room. As a hotel to rent for a place to keep your things and sleep, it’s fine. Just don’t stay here if you want to enjoy it he hotel property and spend your time there.

Muy amable el personal, cama muy cómoda pero entre mucha luz por las persianas

Walls were half painted. Instead of AC there was a small portable heater. Plastic Rolling curtains look and feel tacky. Room is no way what they advertise. Too little room for the fee they charge. When you call they do no identify the property and finding it was a challenge because the sign is small and faded. Will not be staying again

Nice play to stay!

The service of the man that was there during my stay was extraordinary, unfortunately the experience overall was not good: - Ants in the room, even inside the bottle of water in the room. They changed us the room and the other one has a bad TV, the channels where bad and no Netflix as the 1st one. - The supplies where not enough, was said that was because as it was 26 and only 2 rooms booked thy didn't bought supplies. -kitchen closed at 3pm Good thing was the breakfast that was very good, however it is very expensive compared to the experienced we had.

Amazing glass room surrounded by nature. Super comfort bed. I loved the bed linen. The staff is very friendly and attentive to our needs. We had a wonderful stay!

Amazing service and breakfast. The bed was also nice but the furniture generally looked a bit old. Also the Hotel should put some furniture out in the garden! There was some noise from the main road of Tepoztlán which was right outside the Hotel. We brought our dog, which worked fine.

I expected a much nicer room for the price. There is no air conditioning, nor ceiling fan, and it was hot. The room was very austere, you could even see cracks in the wall that had not been repared. I believe there must be better options for the price

Nice hotel near downtown! Felt safe walking to town

The friendly and helpful staff allowed an early check-in, which was great. They clearly care about the state of the property. Breakfast was simple and delicious. Unfortunately, there is very loud highway construction going on behind the hotel (as of April 2018). Since most walls are glass and not well-insulated, we had a hard time napping or relaxing during the day while in our rooms. I don't know if other travelers would be as bothered, but it definitely reduced the enjoyment of our stay.