Clean modern room, breakfast included (eggs) And the staff is very polite

El baño tiene las llaves de regadera y lavamanos oxidadas. No hay elevador y para una persona con problemas de mobilidad, el que el desayunador este en el 3 piso es un problema. La recepcion pasa vacia la mayoria del tiempo. Los colchones de las camas, son demasiado blandos.

The room was very clean. New sheets and towels. The AC and hot water worked just fine. And no one bothered me (-:

I feel bad giving the Muyu Tulum a bad review, the hotel is really nice, and the staff is terrific. The hotel itself is clean, well and designed. But the property itself has the bad luck of being situated at what has to be the noisiest corner in Tulum. Trucks, cars and people are scream by all day and night. And when the traffic finally lets up, it’s the local bars and clubs blasting their music until the early morning hours. If you’re a very hard sleeper, you’ll do well. If not, you won’t sleep for six nights like me.

This is a great hotel.

Very sweet and accommodating staff. Great room and location of hotel :-). Would stay there again

Quite an ordinary hotel with small rooms, little character, and few amenities, although the staff was helpful enough. The location one block from the main boulevard was surprisingly noisy and there was construction going on -- this is not the best area of Tulum to be staying.

Quite new, modern place in the heart of Tulum proper. Our room was on the “smallish” side, yet still comfortable. The front desk personnel were very helpful, A++.

It is a very clean and beautiful hotel. Close to everything I needed. The employees were super nice and inviting..

Good hotel, just very noisy. Clients come in at all hours screaming and not very careful of others.

Very clean rooms, new hotel, friendly, helpful staff, good location. Enjoyed our stay very much. Could use a little less bleach during cleaning of the bathrooms, but you know it's clean!

Buen servicio al cliente

The hotel was very clean, incredible staff and overall an excellent experience. Only downside was there was only a very thin sheet on our beds, so with the A/C on, it got chilly. A duvet would be amazing, but aside from that, outstanding!

Cute spot, good location, available parking, nice staff!

Ziemlich neues Hotel in perfektem Zustand und guter Lage zu Restaurants, Einkaufsmöglichkeiten etc. Freundliches Personal, guter Service, geräumige Zimmer. Sehr sauber.

Air didn’t work in first room first night. Changed to another. Wifi crapped out second night. That was fixed. Got water takes a massive waste of water to get hot. No mini fridge. Nothing communicated about breakfast or after hours entry. Nice furnishings and looks good on the surface. Beds are the typical Mexican concrete beds (they feel like concrete). It was alright but not looking to go back wifi was horrible and lost $$ working due to poor wifi quality.

Diego at the front desk was absolutely amazing! Check in and concierge all in one! He helped us coordinate a scooter rental, ordered and found us the least expensive taxi to the airport, kept our luggage safe while we waited for our room to be ready, even put our leftover food in the fridge for us. He was amazing!! Gracias Diego!!!!

The staff is phenomenal, friendly, helpful and willing to answer any and all questions about the area, how to get around and such. Located one block off the main road, it was walking distance to many convince stores, restaurants and the supermarket for your pick-up.

The hotel was very simple and vare bones but served its purpose. The staff was great and breakfast was nice each morning... I would recommend - very centrally located.

Al principio tuvimos un tema con las toallas pero Diego (el recepcionista de la mañana) lo resolvió y después todo perfecto! José (el chico del desayuno) es un fenómeno! Muy buena experiencia!