Clean room, friendly staff but awful beds. Uncomfortable, hard beds. I don't mean firm I mean actually expired matress or something, numbingly hard bed.

The room was clean and the staff friendly and helpful.

The staff was very friendly and helpful. The room has great views and are very clean. Would stay here again in a heartbeat.

The front desk staff were exceptionally friendly

The hotel operates in a very manual way. To open the garage, the main door, etc. A person has to run and literally open the gate. This is not convenient if you’re driving because you have to get off your car, go to the lobby and ask for someone to open the garage bar. Overall, the hotel is nice.

Love this place

Love this property

Excellent stay!

My only complaint is that the person at reception has to get up to open the door Management should provide a better option for their staff

Excelente lugar para relajarse en la alberca, la vista de la ciudad es hermosa y hay una plaza abajo en la cual hay restaurantes, cafés y tiendas

Gracias por la honestidad y buen trato altamente recomendable

Podría tener mejores opciones de desayunos y TVs más modernas para ver contenido en Netflix, YouTube, etc

Clean, well-appointed suites with views of the city. Underground parking. Good gym. Included breakfast is good. Oxxo and Wal-Mart Express walkable. A value!

A good location across the street from the Hilton and next door to the Hyatt Regency. Hotel is immaculately clean and the bedding is top notch. The air conditioning works well and the room includes fridge, coffee maker, small stove, and a few kitchen utensils, cups, plates, etc. Breakfast is included. It is a continental breakfast but sufficient. Only downside is parking. There is an underground garage that services the hotel and adjacent retail but you must tell the front desk when you are leaving so they can call the parking attendant. Also, the underground garage is closed on Sundays. Good news is they can still open the garage to let guests in. It is a good option for the price.

Safe neighborhood, nice hotel.

Stayed here in one of the top suites. Overall it was safe, clean, free breakfast, gym, laundry, included and pool table. Staff was friendly and helpful but overall, I wasn't super impressed and in my personal opinion, I would not stay here again as there are other hotels that are a lot better. A few reasons, usually I can sleep in anything and I am not super high maintenance, however the bed was way to firm for my liking, it just felt like I was laying on a flat hard box with no comfort. The other thing that I found weird was, I understand the policy of the hotel is to pay upfront, however, I was staying for more 4 days and usually hotels ask you to pay in full for the entire stay when you check in or at the end of your stay. They asked me to pay every single night which was weird and they asked me what I wanted to do. Isn't it your hotel? Shouldn't you know your own policy??? They didn't seem confident in knowing what they were doing so that turned me off from coming back and the way it was handled of having to pay every night. The area was way to quiet for my liking especially at night. The other thing that was weird to me was the access to the doors at the entrance. You can enter the hotel whenever you wanted but leaving, the doors where always locked from me getting out. The front desk guys had to let me out every time but should it not be the other way around? If you are worried about security, should you not want to prevent people from getting in, not out?

Excellent location, very clean. No bellman available, no help with luggage.

Best property in San Luis Potosí, this is a clean, safe place. Staff if first class the Junior Suite was excellent, internet was great. I highly recommend.

It was very a pleasant stay. Hotel staffs were very courteous. Internet speed is very slow. Breakfast spread is very limited. However stay was good.

Excellent hotel. Stayed here for surgery in the Mendiza eye clinic. It could not be more comfortable or convenient. A one minure walk to rhe clinic. Plus, the hotel and ftaff are excellent!