Very noisy at night all the way into early morning

When I originally got there, there was no hot water. I did complain to the front desk and they did adjust the water and I magically had hot water for the remaining of my stay. The walls are really thin and unfortunately, I had a few sleep last night due to noise from other guest. The best thing about the property is that they gave you vouchers for breakfast at a restaurant which was absolutely fantastic

Good stay

Traveled in late Feb. ‘26. We stayed 1 night in Bocas Then traveled to outer islands. Clean room, location is good just a block to be on a Main Street for restaurants, bars & shopping. There is a wide balcony overlooking the street. Tables, chairs, ceiling fans. We played cards had some beers. The air conditioning works great. Beds were firm. Staff was helpful. I would stay again.

Staff was very friendly and helpful! Enjoyed my stay, thanks!

Within the hotel the service (specifically the front desk) was good - happy to help and offer food suggestions etc. The bar outside was, frankly, dreadful. The bartender has no business doing that job and between the blaring club music and the language barrier it made ordering even a beer an exhausting endeavour. This is the important part: the road in front is being torn up so construction stuff / noise etc. Not the hotel's fault - but where there once was a road turn-in to the hotel - now has a new sidewalk with a 12" drop without warning. There are ZERO signs / nothing blocked off etc. Someone could break their ankle in the dark and this morning our Uber turned onto that and ended up crashing his car. When we pointed out this to the front desk (car in bad shape our ride to airport now not happening) the front desk either didn't understand or didn't care. That Uber driver should be compensated by the hotel, but I'm guessing he won't be. It all left a very bad taste in my mouth.

All and all a nice property. Nice staff.

Amazing architecture and great view from the common balcony.

nice, 5 min from "downtown" not on water

Basic rooms, clean, decent wifi, friendly staff.

The hotel itself was fine. The entire area around it was filthy & loud. MASSIVE construction on the streets

Staff was courteous and friendly. Room was a great size with very comfortable mattress and pillow.

The hotel was wonderful, the staff friendly, and the room clean and comfy. My only complaint which is out of the control of the hotel and the norm for the Carribbean Coast in both Costa Rica and Panama is the bar across the street that played very loud music until 4:30 in the morning both nights we were there. Again, not the hotels fault and they did provide ear plugs to try and assist.

The staff is always friendly and very helpful.

Sraff very friendly. Beautiful historic building. No safe in room or coffee maker.

We stayed at the hotel for 3 nights. The staff was very friendly and helpful. The Pizzas we shared at the restaurant were delicious. Some renovation was happening at the hotel during our stay. We understand it happens but it would of been nice to be notified before our arrival at the hotel. The shower in the very small bathroom was old and badly needed an update. Internet was spotty at best. We asked on the second day to have our bath towel replaced but they ran out of towels??? So we had to use our beach towel to dry ourself the last day. It is too bad because this hotel was highly recommended by people we met a week earlier and they enjoyed there stay at this location. Finally the hotel has a great big balcony open to all the guess where you can enjoy a coffee watching the sunrise or enjoy a cocktail and enjoy the sunset.

The staff at this property are all kind ,professional,attentive. Clean place ,close right off ferry ,

Staff is very friendly and the rooms are clean.

Considerando que el Gran Hotel Bahía de Bocas del Toro aparece catalogado como un hotel de 3 estrellas, esperaba una experiencia más consistente con ese estándar y con el valor pagado. Lamentablemente, en mi estadía no percibí una adecuada relación precio-calidad. Hay detalles básicos que afectan directamente la comodidad del huésped: no había toallas de mano en la habitación, las toallas de baño estaban bastante deterioradas y en mal estado, y tampoco había secador de pelo. Además, si bien entiendo que se trata de un hotel histórico y con pisos de madera, el aislamiento del ruido no está suficientemente cuidado. Se escuchan con facilidad los movimientos y pasos, lo que afecta el descanso. En el baño, los pisos también se encuentran deteriorados y no están en buenas condiciones, lo que refuerza la sensación de falta de mantención. A lo anterior se suma una situación especialmente incómoda: durante la estadía tuve una situación involuntaria de salud que afectó ropa de cama/toallas. Frente a esto, se me informó de un cobro adicional de 25 dólares por el lavado extra de la ropa manchada, lo que me parece completamente desproporcionado y fuera de cualquier margen razonable de atención al huésped, especialmente considerando el contexto vivido.

Nd