Overall Ratings & Reviews Hotel Marbella Montecristi

The hotel is a beachfront but it’s very old and need urgent renovation and update!

The best thing is the location: right on the beach! It's quite old and a lot of it is outdated and even deteriorated, but very live-able. We didn't eat at the restaurant so we can't comment on that.

When i arrived they tried to over charge me from my online price and not give me the room i paid for. My room was very dirty, they lied about free breakfast. Thanks to the female house keeper who cleaned my room everyday and made me feel a little better.

I had upgraded from standar to a premium room. They have mentioned that breakfast was included and it was not. Bit i was still charged for as a premium room. Not only that,bit after being in the room that I have requested, they called me the next day and told me that the were going to move me to a diferent room because my room was already reserved. The changes never took place but i just wanted to share this with you all. The place is filthy. Bathroom smells disgusting, Bring your own towells. They hang the towells to dry by air on top of the roof.Horrible Horrible

internet en la habitacion no estaba,e tenia que estar,el cable tv no funciona cuando llueve,el desayuno incluido no existia,en la habitacion el armario tenia polvo

I don’t know where to begin, but the fact that we couldn’t even sleep in the bed because it was SWAMPED with roaches, the bathroom was dirty, the floor was dirty, the water in the sink would not go down and had stains all over. Disgusted and in disbelief that this hotel is listed in Expedia. We did not sleep all night. We were visiting Montecristi in business and we were embarrassed that our staff of 3 people had to go through this horrendous experience.

3 out of 5. Beautiful place but food and music wasn’t good

So happy with the experience! The hotel is very low key. No frills! The prices were very reasonable from drinks at the bar to the food. We were the only non-Dominican's in the hotel so we felt immersed in the local culture. It is a popular place for Dominican middle class people to vacation. If you are looking for something fancy.... this is not the place. Stay in Puerto Plata of Punta Cana at an all inclusive if you want to be that pampered! If you are looking for a lot of tourist shopping, don't stay there. There are no gift shops in the area. If you are looking for a lot of people speaking other than Spanish, don't stay there. If you are looking to unplug and be around a lot of friendly people who work hard to earn your traveling money stay there. We had the same server and same maid the whole 9 days that we stayed there. We used Google Translate to help when our Spanish was not good enough to understand. Check-in and check-out went very smooth. We were given a discount for using cash! Be sure to ask or ocean view rooms. The hotel was built in the 1930's so the rooms are different sized. The staff did a great job of constantly cleaning the common areas of the hotel. If you don't like your room, just ask to change. The management was very easy to work with. There is a ocean view suite that is not much more. If it is available, it is worth it! The pool was clean and cool temperature. The beach next door to the hotel was a local Dominican favorite.

First, 3rd floor room with no elevator. Confusing poorly signed access. Lights off in stairwells. Wifi works only in stairwells. No hot water. Parking lot guard toting a shotgun. Car broken into in neighbouring park. Murky beach. Noisy with bellowing music till 2 am, even on a Sunday night. Uncomfortable bed. Did I mention no hot water?

Excelente

good

For the water hot in the shower you should wait to long when this come for 2 ninutes the hot water go away

Nice hotel with friendly staff. No one speaks english but you can get by with little spanish. This is a nice quite hotel. I would stay here again and recommend.

A nice hotel in a nice location with a nice and helpful staff.

Nice area around the pool, good food and very good service

Estuvo bien!

Hôtel totalement laissé aller, infrastructure désuète pas entretenue, rien ne fonctionne ! Très très décevant!

Tres content de mon sejour, Je reviendrai.

Es un hotel que en el pasado tuvo tiempos mejores. Todo antiguo. Lo mejor es la zona de la cafeteria. El aire de la habitación no enfriaba Tuvimos mala suerte con la recepcionista' señorita Annerys. Llegamos a las 11h48am, la hora del chek-in era a partir de las 3pm. El hotel estaba prácticamente vacio, y disponia de habitaciones preparadas de la clase que habiamos reservado, (así nos dijo), pero se mostró intransigente, hasta las 3pm no nos daria la hbitación. Nunca me he encontrado con este tipo de problema. Los hoteles fijan una hora para el check-in para tener tiempo de hacer la correspondiente limpieza, pero si tienen habitaciones disponibles dejan que el huesped ocupe la habitación. Es así en Europa y en la República Dominicana. Lo contrario es falta de empatia. Alguien deberia explicarle los principios básicos de un buen servicio Finalmente nos presentamos a las 2h30pm (media hora ante). En ese momento ademàs de Anneris habia otro chico en recepción. Ella le consultó si podia darnos la llave', y lo hizo. Si el ptoblema se resolvió consultando a alguien, por qué no lo hizo cuando llegamos?

LOS EMPLEADOS MUY AMABLES EL ÁREA DE LA PICINA MUY LIMPIA Y BONITA LO ÚNICO QUE NO ME GUSTO FUE EL BAÑO DE LA HABITACIÓN ,HAY QUE DARLE MAS MANTENIMIENTO.