At first they told us that the reservation was not sent by hotels.com and that there is available room. only when I said I will call hotels.com now and complain, they said ok will find you a room. Wanted to pay by visa, they said there is extra 10% if by visa. No hot water in the afternoon, parking entry is very narrow, breakfast is only from 07:30 to 09:00. Location is great.

it is save and very convenient to get anywhere int the city.

We drove about 4hours to the Hotel and was told that the rooms are not available afterward they asked us to pay cash for the rooms.I called Expedia and explained the problem and they quickly find two rooms but they asked us to pay by credit card before we see the rooms. We never pay for an hotel room before checking out.

This was my second stay and the staff was again very friendly and helpful. Great location in El Centro, the heart of Cuenca. Free parking and the manager stopped traffic to help us out of the car park. A great value and English speaking staff ensures my return stay.

I loved this hotel and would happily stay there again. The staff was very solicitous, and by the time I left, I felt like the receptionists were my friends. The rooms are small but have a little refrigerator and a television. There is a common living room with a pool table of all things. I speak a little Spanish, but if you speak no Spanish at all, you might find it difficult because, except for one person, the staff spoke little English. I felt the location was perfect. About 50 feet from Simon Boliver and then about five blocks from Parque Calderon. The only way my experience would have been better would have been if they'd served freshly brewed coffee in the morning. The hotel served instant coffee, which apparently is not uncommon in Cuenca...

Overall it was a great stay, friendly service, very safe area, hotel is very safe,good restaurant with very atttentive personnel. Ample colonial rec room with pool table,tv, lots of big sofas and chairs to read, relax, etc. On our first night our room was very small, with barely enough room for luggage and two people to move around, I asked for a another room the next day and we were given another room 1m wider and that made a big diffrence.

Cuenca is awesome and this hotel was right in the old town Cuenca and only few blocks from centre square and all the action. Great friendly staff. Great value for the money.

Staff was very friendly and helpful and most spoke English. Lobby/reception area was open bright and inviting with an enormous skylight. Rooms, while small by US standards were well appointed, clean and had windows looking over the lobby/atrium which also allowed for natural light. Location was in the center of the old town convient to bus terminal and airport with resturants and shops at our door step.

Excellent costumer service, they will go out of their way to please the costumer.Very clean rooms, simple but tasty food. Very nice ambiance.

Room very tiny but clean. Staff very friendly and helpful. Complementary breakfasts were wonderful but time consuming. Don't be in a hurry with them. Lots of old beautiful wood and natural light in the common areas. Would be nice if the recorded song that plays whenever someone drives or walks past the parking area could be eliminated or at least shortened.

Excellent value and service.

This hotel is in a great location a five minute walk from Parque Calderon and the center of historic Cuenca in a beautiful colonial building, well decorated, beautiful interior courtyard with nice rooms with a lot of character. Unfortunately, there are a few kinks that you discover the longer you are there. The beautiful interior courtyard carries all voices in sounds and magnifies them into your room, a problem with little kids staying, and/or when the doorbell rings constantly whenever anyone enters the building. My floor mysteriously would have water puddles every morning (there was a small vent of sorts on the floor that I think was leaking). The windows to the bathroom face out on the courtyard. The windows are small and high so you can't see in/out, but they have no pane, meaning all bathroom noises can be heard in the courtyard which seems an odd feature probably designed to ventilate and isolate from street noise, but is odd. Breakfast is good, wi-fi is good, beds are semi-comfortable and TV didn't work. Great staff. To sum up, it was a great first impression, but wears out its welcome rather quick. I wouldn't dissuade others from staying there, but I do not think I would stay there again, if only because of the constant doorbell ringing and noise carrying.

The Hotel Cordero was a great place for my first few days in Cuenca. It is close to Parque Calderon, near some restaurants and banks. The people at the reception desk were very helpful in giving directions and suggestions. I was happy there.

This hotel has tremendous character. Our room was a very good size, was clean and comfortable. The staff was accommodating and always helpful. I must say that while the hotel met and exceeded all of our expectations, Don Colon's restaurant was absolutely the highlight of the stay. Don Colon, the chef and proprietor was truly a delight. The meals he prepared were the best we had on our 3 week tour of Peru and Ecuador, and probably the best we've had anywhere. The wines chosen were excellent matches for our meals. The decor was perfect and Don Colon was engaging and entertaining - HIGHLY RECOMMENDED.

The room was very nice, however, it was VERY small. The hotel staff was friendly and helpful whenever we had needs or questions. The restaurant on the first floor was handy whenever we didn't want to venture out for meals. The food was delicious and reasonably priced.

Bathtub leaked everywhere, all of us suffered through old showers, not value for money. Staff tried very hard to be helpful and were very nice but hotel needs seems some attention and maintenance. Restaurant Don Colons in inner courtyard saved the stay, great food, great service and wonderful host and bartender.

Hotel Coronel is a budget hotel with 4 star service. The staff is consistently courteous and goes out of their way to make sure every guests need is taken care of. They really go beyond the call of duty.

Very attractive renovated hacienda with covered courtyard. Friendly staff, great location. Room a little small but adequate. Will definately return and recommend it highly.

The Hotel was the only one to respond to our last minute request for a reservation over New Year's for a family of 5. Their response gave us the confidence to actually go to Cuenca at a time when the entire country was on vacation. The Hotel is clean, attractively decorated and nicely updated. Everything works even the hot water with a little fine tuning. Food was basic but good. The hotel design is an old Spanish colonial structure with an interior open air atrium with hotel rooms around the atrium. The bar and restaurant are on the floor of the atrium. This means that revelry in the bar late in the evening can disrupt getting to sleep until the partiers leave. We moved to another hotel because the bar as well as barking dogs and roosters. At the new hotel, we had Church bells at all hours. Cuenca is wonderful and a great location to explore surrounding towns. Thanks to Hotel Coronel for being internet savvy enough to offer us rooms when no other hotel would.

We were pleased with our stay in Cuenca at Hotel Coronel. We were greeted in English and checked in quickly. We had a delicious lunch at the hotel restaurant for a very reasonable price. The rooms were very small, however were clean and had everything we needed for our short stay. The hotel was close to the central square in Cuenca and is located in old colonial building, so was very quaint. We would stay here again.