I rarely leave negative reviews, but after this experience I feel I have to warn others. From the moment I arrived, everything went wrong. Instead of helping me check in, the reception staff simply directed me to a self-service machine. Unfortunately, the machine couldn’t recognise either my name or my reservation number. I then had to join the queue all over again. After waiting a long time, a member of staff finally found my reservation details, but instead of completing the check-in themselves, they sent me back to the same machine. The machine printed a receipt, and then I had to queue once again at reception just to collect my room keys. It was an incredibly frustrating and pointless process that wasted a huge amount of time. The room itself was acceptable, but that’s about the only positive thing I can say. The food was one of the biggest disappointments. Breakfast is only available until 1:30 pm, but after around 10:00 am the food was already cold. Even worse, the menu never changed. Every single day it was exactly the same. The quality was poor, the variety was almost non-existent, and by the end of my stay I dreaded going to eat. The moment I realised just how bad this hotel really was was when the Wi-Fi stopped working. I went to reception expecting them to help, but all they said was, “We have nothing to do with the Wi-Fi. Sometimes it works, and sometimes it doesn’t.” I have been travelling for over 20 years and I have never heard a hotel give such an unaccept

Everything ok there.Would back again

I liked the hotel, the area has a little of everything and its good that each room has a mini fridge to store the thinfs you can buy. I will visit again

Amazing! Thank you for all

Not satisfied all around

Breakfast great, brunch until late in the day so you coukd get breakfast and dinner. Staff fantastic. Its a young vibe but had everything we needed, clean and friendly.

Great place to stay in a great location, really good breakfast, beautiful pool and great staff that let us check in early for a fee.

Good value Excellent food Pool area was lovely Only downside is the kitchen, only a kettle and microwave, no cups or utensils

Hotel was lovely and staff friendly a bit slow on checking but got there. Terrible noisy with chickens throughout the morning and afternoon very annoying

This is a beautiful hotel. It was kept immaculately clean, the breakfast was great and I liked that it was served for a long period of time if you wanted to eat a little later. The rooms were great and I would not hesitate to stay there again. Loved it!

Went as a couple and check in was easy. Room was fine and clean. Small fridge in the room and a tv. Bedroom has storage and 2single beds pushed together. Bathroom was fine with a powerful shower over the bath. 24hr reception. Spar is next door.

The pool is 10/10 and the area is a great place The rooms are nice and modern and brunch is a bonus

Really nice hotel, excellent for couples

Good rooms but basic, had jug but no cups or tea or coffee etc & some maintenance required for shower & a few fittings etc. Shower kept going from warm to real hot or cold. Breakfast wasn’t that great.

The staff was very kind.

There was barely any air conditioning and for £170 per night no pool towels was Provided My room number was 1525 and the toilet seat was cracked and caused it to pinch my skin quite hard

Can't fault this place. If you read the poor reviews they need to be ignored, because anyone looking for a relaxing or family holiday, then magaluf in general is not the place to go.

As previous reviews of the hotel were mixed, I was not sure what to expect but it turned out to be a very pleasant stay. Very easy checkin process, kind staff, spacious room, great location with everything in walking distance. Breakfast is decent and available till late. There were lots of young groups so during my time sometimes early in the morning you could hear noises people moving in the corridor. The only problem I had was the communication before arriving. Couldnt reach the hotel by phone or email no matter how far I tried. I’d definitely recommend this hotel

I loved this hotel as we came on a girls party holiday so the hotel was 10 min from the strip in walking distance. The hotel was clean and rooms were cleaned daily. The staff were abit miserable but helped a lot also. Don’t recommend using this hotel if you are coming for a quiet holiday or with kids as it’s very loud at night as everyone uses the hotel as it’s close to the strip so at night there’s a lot of noises. The only down side is no inflatables in the pool.

In a hideous are near Magaluf strip. Hotel is stylishly decorated with very spacious public areas but all that glitters is not gold. Check in not working properly and very poor welcome. No information given. Overall awful service or none at all.. most staff ignore guests. Dreadful mattresses and pillows. Kettle micro and fridge provided but no cups or anything to use the kitchen bar. Worse than not having it. Furniture uncomfortable. Poor area very nice . Hotel trying to be boutique style but looks unwelcoming and austere. Breakfast above expectations for a low cost hotel. Some good facilities like laundrette, books. Shower gel provided but nothing else. Bed frames caused injury. Would not recommend this hotel and rather pay more to get a pleasant stay. Read other people’s reviews with very similar comments and obviously no remedial action taken by management. Not really any point in reviewing. Adds insult to injury!