Queen Valery is in an older building and has the very high ceilings and antique furniture that matches that. The person who let me in spoke no English, I speak no Ukrainian or Russian, and we had some miscommunication. I requested a refund and hotel change. The next morning Nadya met me and explained everything and answered all of my questions. She was very nice and professional. Once I understood the hotel I was sorry that I had complained about it but had already booked another hotel so she refunded my money cheerfully.
It was also the quietest hotel room that I have ever been in. Sparkling clean, obviously well maintained. I was unhappy about not having the balcony room but that was due to construction.