9.2
Exceptional
From 69 reviews
Provided by travelers on
Cleanliness

9.4

Room Comfort

9.3

Meal

9.3

Location

9.1

Service and Facilites

9.3

People often mention about M Village Living Hoang Van Thu
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Room Space (6)
Bedroom (6)
Bathroom (6)
Hotel Area (6)
Accessibility (4)
Family Friendly (4)
Staff Friendliness (4)
Check-in/out Time (4)
Ambiance (4)
Distance to City Center (3)
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Traveler Reviews M Village Living Hoang Van Thu

Number of reviews per page
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40
Customer reviews
F***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
gmantap very impressive, and helpful during the stay
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Accommodation's Reply
23 Apr 2025
Dear our valued guest, Thank you for sharing your wonderful experience here with us. We are delighted to know that you have thoroughly enjoyed your stay at M Village. We appreciate you have taken your valued time to share a review. We really hope to have more chances to create a great experience next time. Thank you so much. Best regards, Customer Service M Village.
N***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The entire CS traveloka and M village team supported me in changing the check-in date due to my personal problem. Thank you very much.
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2 people find it helpful
Accommodation's Reply
21 Feb 2025
Dear customers, Thank you for choosing M Village as your accommodation during the past time. M Village is very happy that you had a comfortable experience while staying at M Village and received good feedback from you. M Village looks forward to welcoming you back to M Village on your next stay. Have a great day.🧡 Best regards M Village Customer Service Department.
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N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
I've been here many times and have never been disappointed with the service, room space and attitude of the staff here ^^
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1 people find it helpful
Accommodation's Reply
21 Feb 2025
Dear customer, Thank you for taking the time to share your review of your recent stay at M Village. M Village is very happy that you were able to comfortably enjoy your stay here. In the future, M Village hopes to have the opportunity to continue to welcome you at M Village branches. Best regards M Village Customer Care.
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pham c.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 26 week(s) ago
When I arrived to check in, the staff said there was no room. While I had booked and paid in advance. The staff said it was almost the day to confirm the room. I did not inform them because I had a lot of work to do, but I think the staff should have called to confirm and remind the guest. On the morning of the check-in day, I called to confirm and said that a relative would come to pick up the room for me, but when it was time to check in when my family arrived, the staff said there was no room because it was not confirmed in advance and then made things difficult. When my brother arrived, they helped me check in.
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2 people find it helpful
Accommodation's Reply
03 Feb 2025
Dear Customer, M Village is sorry to hear about the unsatisfactory experience. M Village always tries to arrange the room according to the confirmed reservation, however, for some room categories or special cases, M Village has a process of reconfirming closer to the check-in date to ensure that the guest's stay plan does not change. M Village would like to acknowledge your comments and will review the booking confirmation process to avoid similar inconveniences in the future. We hope you understand this inconvenience. We hope to have the opportunity to welcome and serve you better in your upcoming stays. Best regards M Village Customer Service Department
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Nguyen T. T.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 27 week(s) ago
The staff arbitrarily changed the room type and only found out after checking that the air conditioner was broken. But when I called the receptionist, the receptionist had already prepared a fan. I felt like I was being treated very badly.
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2 people find it helpful
Accommodation's Reply
03 Feb 2025
Dear customer, M Village is sorry to hear that your experience was not as expected. Ensuring customer comfort is always M Village's top priority. When a problem with the air conditioner was discovered, the staff quickly proposed a transfer to another branch to ensure comfort. While waiting for the technical department to check and fix the problem, the staff also prepared a fan to temporarily support to reduce the inconvenience. M Village would like to acknowledge your comments regarding the recent incident and will work with the team to improve the incident handling process, ensuring a better experience in the future. We hope that M Village will have the opportunity to welcome and serve you more attentively during your next stay. Best regards, M Village Customer Service Department
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Phm T.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 30 week(s) ago
Small and old room with old facilities and doesn't worth the money. It's in a narrow alley, the price is higher than many other places so I thought I would have a comfortable night after a 9 hour-flight but nope It looks more like hostel. Never go back.
3 people find it helpful
Accommodation's Reply
06 Jan 2025
Dear our valued guest, Thank you for taking the time to share your feedback. We sincerely apologize for not meeting your expectations during your recent stay. We regret to hear that you found the room and facilities unsatisfactory. We continuously strive to improve and will take your comments into account as we review our amenities and pricing to better align with our guests' expectations. Regarding the location, we understand that being situated in a narrow alley might not suit everyone. Many guests appreciate the quietness it provides, but we understand this isn't ideal for everyone, especially after a long journey. We are sorry to hear that your experience didn’t reflect the level of comfort we aim to provide. Your feedback motivates us to work harder and ensure future guests have a more pleasant stay. Thank you once again for your review. We hope you might reconsider visiting us in the future, allowing us the opportunity to provide you with the quality experience you deserve. Best regards, Customer Service of M Village.
Anh T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 33 week(s) ago
Cheerful, friendly staff. Always quick support. Spacious space. Quiet.
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1 people find it helpful
Accommodation's Reply
16 Dec 2024
Dear Guest. Thank you for choosing and sending a good review for M Village. We hope you will continue to support M Village and hope to welcome you back to M Village on your next stay. Wish you a happy new day. Best regards M Village Customer Service Department.
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P***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
My first time in Da Lat but m village literally made me feel like I was home. This home stay is one of my most favorite place so far since I have started my traveling journey. Highly recommend it if you are looking for a clean, spacious, and beautiful place to stay in Da Lat.
2 people find it helpful
Accommodation's Reply
14 Dec 2024
Warmest greetings from M Village. Thank you for choosing M Village in your recent stay. We're happy that you had a great experience in M Village and find our property meet your expectation. It is our pleasure having you with us and we look forward to welcoming you again very soon. Best regards, Customer Service M Village🧡
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Indriani
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 34 week(s) ago
Hard to find food around. Have to order grab from the hotel. Many foods are not halal.
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1 people find it helpful
Accommodation's Reply
11 Dec 2024
Dear our valued guest, Thank you for choosing M Village for your recent stay and comment your sincere feedback to our attention. We truly appreciated your feedback and we will thoroughly review the matter you mentioned with our team. We look forward to welcoming you back to our property soon. Have a great day!🧡 Best regards, Customer Service M Village
N***g
icon-origin-TRAVELOKA
8.2
/10
Reviewed 35 week(s) ago
This branch is nicer than NBC, but the road is not as convenient. The day I stayed here, the 2 staff were not happy, I felt that they were not as enthusiastic as other branches I have stayed at.
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1 people find it helpful
Accommodation's Reply
03 Dec 2024
M Village sincerely apologizes for the bad experience during your recent stay. M Village would like to acknowledge your comments and feedback. Through your feedback, M Village understands that service quality needs to be noted and improved. M Village highly appreciates your comments so that we can improve. M Village still hopes to continue welcoming you to the M Village system so that we can bring you better experiences. Best regards M Village Customer Service Department.
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Aditya A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
Highly revommended for you
4 people find it helpful
Accommodation's Reply
20 Nov 2024
Dear valued guest. Thank you for your kind feedback on your recent stay with us. We are so glad to assist you and really appreciate your feedback for us. We can not wait to welcome you back again at M Village next time. See you soon 🧡 Best regard Customer Service M Village
Nguyen H. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
Great, very good customer service
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3 people find it helpful
Accommodation's Reply
13 Nov 2024
Thank you for choosing M Village as your accommodation during the past time. M Village is very happy that you had a comfortable experience while staying at M Village and received good feedback from you. We look forward to welcoming you back to M Village on your next stay. Have a great day.🧡 Best regards M Village Customer Service Department.
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Ly Phan
icon-origin-TRAVELOKA
9.1
/10
Reviewed 40 week(s) ago
Comfortable room, very spacious and clean WC design... just an alley so cars can't get there..
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Accommodation's Reply
01 Nov 2024
Thank you for choosing and sending a good review to M Village. We hope you will continue to support M Village and hope to welcome you back to M Village on your next stay. Wish you a happy new day. Best regards M Village Customer Service Department.
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Ngan T.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
The first time I experienced this place, I have to say it was great from the staff to the resort ❤️❤️❤️The resort is very clean & especially very quiet, I am completely satisfied, I rate this place 100 great points 🫶🏻🫶🏻🫶🏻
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2 people find it helpful
Accommodation's Reply
16 Oct 2024
Thank you for choosing M Village as your accommodation during the past time. M Village is very happy that you had a comfortable experience while staying at M Village and received good feedback from you. We look forward to welcoming you back to M Village on your next stay. Have a great day.🧡 Best regards M Village Customer Service Department.
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Dinhvandai
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
Location is very calm, tirdy. It arrange accordingly. We leased 4 rooms and almost of us like your place.
2 people find it helpful
Accommodation's Reply
07 Oct 2024
Warmest greetings from M Village. Thank you for choosing M Village in your recent stay. We're happy that you had a great experience in M Village and find our property meet your expectation. It is our pleasure having you with us and we look forward to welcoming you again very soon. Best regards, Customer Service M Village🧡
N***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 43 week(s) ago
Clean room, airy and cool space. Super nice and cute staff. Will definitely come back again if I have the chance 🥰
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2 people find it helpful
Accommodation's Reply
02 Oct 2024
Thank you for choosing and sending a good review for M Village. We hope you will continue to support M Village and hope to welcome you back to M Village on your next stay. Wish you a happy new day. Best regards M Village Customer Service Department.
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Ngoc H.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 44 week(s) ago
The staff is super cute and professional. The M village system has beautiful rooms, no need to discuss. I just want to compliment the attentive staff.
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2 people find it helpful
Accommodation's Reply
27 Sep 2024
Thank you for choosing M Village as your accommodation during the past time. M Village is very happy that you had a comfortable experience while staying at M Village and received good feedback from you. We look forward to welcoming you back to M Village on your next stay. Have a great day.🧡 Best regards M Village Customer Service Department.
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N***c
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 47 week(s) ago
It seems that there are not many staff here, so when checking in, you have to call the staff to support, there is no staff at the reception desk. The parking lot is quite small but maybe the number of rooms is also corresponding. The room I booked was a studio with a window overlooking a small garden, the room is on the ground floor, although the soundproofing is not very good but the location is quite quiet. Compared to the price on traveloka of about 580k/night for a studio room, I think it is quite worth it, but if the price is correct on the M village website, it is not! The interior of the room is quite new and also has enough amenities for the staycation experience. In the lobby, there will be a common seating area, with a self-service tea and coffee counter available. Maybe I will come back to experience other branches of M village
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2 people find it helpful
Accommodation's Reply
06 Sep 2024
Thank you for trusting and choosing M Village as your accommodation in the past time. M Village takes note of your comments and continues to improve and develop further in the future. Hope to have the opportunity to support and accompany you in your next stay. Wish you a happy new day. Best regards, M Village Customer Service Department
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L***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 54 week(s) ago
Friendly staff, clean room
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1 people find it helpful
Accommodation's Reply
25 Jul 2024
Thank you for choosing to stay at M Village. We are very happy to receive good reviews from you. We hope to have the opportunity to continue to serve and welcome you in your next stay. Best regards M Village customer care department.
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N***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 54 week(s) ago
10/10, can't fault anything Friendly staff, enthusiastic support 100000000/10 Amenities are full, no need for anything We're a bit slow so please check out late, M side is still ok ⸜(。˃ ᵕ ˂ )⸝♡ It's so cute. Checked out at 1am and we left our suitcases until the evening to pick them up. Then we waited for the car to pick us up until midnight. nhma staff are very supportive. I love you ♡ I vow to stay in M Village for the rest of my life.
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1 people find it helpful
Accommodation's Reply
18 Jul 2024
Thank you for taking the time to share your review of your recent stay at M Village. We are very happy that you can comfortably enjoy your stay here. In the near future, M Village hopes to have the opportunity to continue to welcome you at M Village branches. Best regards M Village customer care.
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Number of reviews per page
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