Dear Dave,
Thank you for taking the time to share your thoughts about your recent stay with us — we genuinely value your feedback.
We’re sorry to hear that parts of your stay did not meet expectations, and we sincerely apologize for any inconvenience caused. Your comments are incredibly valuable to us, and we remain committed to improving our service to better serve our guests.
We hope to have the chance to welcome you back and restore your confidence in us. Should you choose to stay again at Red Planet BGC The Fort, please don’t hesitate to let me know — we’ll do our best to ensure a much better experience.
Thank you once again. It was a pleasure having you with us.
All the best,
Marla Flores
Duty Manager