Dear Valued Guest, Warm greetings from Zuni Sentani Hotel. Thank you for taking the time to write a positive review about your stay at Zuni Sentani Hotel. We are delighted to hear that our location, approximately 8 minutes from Sentani Airport, provided you with convenience and relaxation, especially for guests needing easy access to and from the airport. Our strategic location near Sentani Airport is one of Zuni Sentani Hotel's advantages, and we are committed to providing the best service to make every guest's journey more comfortable and enjoyable. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Akhmad Koirun, General Manager

Dear Mr. and Mrs. Ya, we extend our heartfelt greetings from Sunicentan Hotel. Thank you so much for your kind words. We are deeply honored that you and your family have chosen Sunicentan Hotel as your vacation destination for the past five years. All of us at Sunicentan Hotel are deeply grateful for your continued trust. We are also very pleased that you took advantage of our early check-in service. We always strive to do our best to ensure that our guests have the most comfortable stay possible, and we aim to allow you to use our facilities immediately without having to wait for check-in time, so that you can relax and unwind. We are very grateful that you appreciated Sunicentan Hotel's tranquil atmosphere, lush nature, beautiful flowers, and classic yet warm interior design. We are delighted that this environment allowed you and your family to spend a relaxing and enjoyable time and create precious memories. Thank you again. In particular, we are very pleased that you suggested decorating the bathroom area of the Deluxe Room with ornaments and flowers to create a more vibrant and pleasant atmosphere. We will also carefully inspect the hands-free calling function in the deluxe rooms and the bathroom malfunctions, and strive to ensure that the relevant departments can respond promptly. Your valuable feedback is extremely important to us as it helps us improve every detail and make your stay more comfortable. Above all, we are deeply honored to hear you say, "Snee Hotel will always remain in our hearts." We sincerely thank you for choosing Snee Sentani Hotel as the place to share wonderful memories over the past five years. We look forward to welcoming you back again. Enjoy a warm, peaceful, and enjoyable time with your family and friends at Snee Sentani Hotel. General Manager, Ahmad Coilun

Dear Mr. S. Sariffuddin, Sincerely yours, Suni Sentani Hotel. Thank you for taking the time to share your experience during your stay at Suni Sentani. First, we deeply regret the inconvenience you experienced due to the BRILian Culture Fest company party that extended into the evening and featured loud music, particularly bass, which disturbed your comfort. We understand that peace and quiet are very important to our guests. We are very sorry that this situation caused you discomfort, leading you to check out at 8:00 PM and stay at Horison Sentani Hotel instead. Regarding this incident, upon your checkout, the management of Suni Sentani Hotel directly apologized to you. To demonstrate our concern for your comfort, we assisted you with transportation to Horison Sentani Hotel complimentary of charge. We understand that this assistance could not completely eliminate the inconvenience you experienced. However, we hope this demonstrates our responsibility and goodwill in helping you after an unpleasant situation. Your feedback regarding the noise level during the event is also of great importance to our management. Going forward, we will assess and coordinate activities and events in the hotel's pool area more effectively, especially concerning noise levels and event timing, to ensure that activities run smoothly without disturbing other guests. We apologize once again for your experience not meeting your expectations, Mr. Sariffuddin. We appreciate you bringing this complaint to our attention, as it will be valuable information for evaluating Hotel Zuni Sentani and helping us improve our services and event management. We hope that one day you will have the opportunity to welcome you back to Hotel Zuni Sentani and enjoy an even more comfortable and peaceful stay. Sincerely, Akhmad Koirun, General Manager

Dear Mr. Asriani, From Zuni Sentani Hotel, we respectfully thank you for your warm and impressive review. We are delighted to hear that you and your family enjoyed your stay with us, especially the friendliness of our staff, the beautiful views, and the food in our restaurant, which you found delicious and reasonably priced. We especially appreciate our team's quick assistance when you realized you had left something behind. For us, prompt and attentive assistance to our guests is part of our commitment to providing the best service, even after they have left the hotel. Your words about planning to stay at Zuni Sentani Hotel again when visiting Jayapura are a source of great pride and inspiration for our entire team. We will continue to strive to maintain the quality of our service and improve comfort to make your next visit even more enjoyable. Thank you again for your trust, appreciation, and feedback. We look forward to welcoming you and your family back to Zuni Sentani Hotel on your next visit. Sincerely, The Management Team

Dear Mr./Ms. F*I, Sincerely yours, Suni Sentani Hotel. Thank you very much for your positive review. We are delighted to know that you felt comfortable during your stay and enjoyed the beautiful scenery, which is one of the highlights of Suni Sentani Hotel. We hope that the tranquil atmosphere and stunning views surrounding the hotel provided a pleasant and memorable vacation experience for all guests. We look forward to welcoming you again on your next visit and providing you with an even more memorable stay. Sincerely, The Management Team

Dear Mr./Ms. A*d, Thank you for your positive review. We are delighted to hear that you were satisfied with the friendly service from all our staff and the quick and easy check-in process. We strive to always provide fast, efficient, and friendly service to ensure all guests have a comfortable stay from the moment they arrive. We look forward to welcoming you and your family back for your next stay and providing you with an even better experience. Sincerely, Seprianda Lesmana, General Manager

Dear Mr. Ahmad H., From Zuni Sentani Hotel, Thank you very much for your positive review. We are delighted to know that you considered Zuni Sentani Hotel the perfect place for your family vacation. We offer a tranquil atmosphere, spacious grounds, and comfortable surroundings to help all guests enjoy quality time with their families and relax from the stresses of daily life. We hope to welcome you and your family back again on your next visit for an even more memorable holiday experience. Sincerely, Seprianda Lesmana, General Manager

Dear Mr./Ms. N*e, Sincerely, Suni Sentani Hotel. Thank you so much for your positive review and appreciation of Suni Sentani Hotel. We are delighted to hear that you were satisfied with our services, especially the quick response of our staff in assisting with the airport transfer service. We understand that comfortable travel is a vital part of a pleasant journey, so we strive to always provide prompt and punctual service. We are also pleased to hear that the check-in and check-out process was smooth and efficient. We appreciate that your room was ready upon your arrival, allowing us to assist you with early check-in. We always strive to do this, subject to room availability, to ensure all guests can relax even more comfortably after their travels. Thank you for your trust and appreciation of Suni Sentani Hotel. This positive review is an encouragement to our entire team to continue providing friendly, responsive, and professional service to all guests. We hope to welcome you back to Suni Sentani Hotel again in the future and provide you with an even more memorable stay. Sincerely, Ceprianda Lesmana, General Manager

Dear Mr. and Mrs. G*t, Sincerely, Suni Sentani Hotel. Thank you so much for your positive review and feedback about Suni Sentani Hotel. We are delighted to know that you considered Suni Sentani a suitable choice for your family vacation. Creating a comfortable, safe, and fun atmosphere for all family members is one of our commitments, ensuring that all guests enjoy memorable moments together. Your compliments and feedback are a very meaningful reward for our entire team. This motivates us to continue striving to maintain the quality of service, amenities, and provide the best possible guest experience. Thank you for your trust in Suni Sentani Hotel. We look forward to welcoming you and your family back for your next stay to enjoy an even more enjoyable and memorable vacation. Sincerely, Seprianda Lesmana, General Manager

Dear Mr. Abdul R. U, Sincerely, Suni Sentani Hotel would like to express our deepest gratitude for your positive review of Suni Sentani Hotel. We are delighted to know that you consider Suni Sentani a comfortable and relaxing place for your family. Creating a safe, comfortable, and enjoyable atmosphere for all family members is one of our commitments, ensuring that all guests have memorable moments together. Your compliments inspire our entire team to strive for friendly service, maintaining cleanliness and comfort of facilities, and providing a memorable stay for all guests. Thank you for your trust in Suni Sentani Hotel. We look forward to welcoming you and your family back for an even better experience on your next visit. Sincerely, Ceprianda Lesmana, General Manager

Dear Ms. Pindayati, From Zuni Sentani Hotel: Thank you so much for your positive review of Zuni Sentani Hotel. We are delighted to hear that you enjoyed the hotel's beautiful ambiance and spacious grounds. We strive to provide a lush, comfortable, and relaxing environment for all guests to enjoy morning strolls, relax, or simply appreciate the refreshing beauty of the gardens. We are pleased to know that the trees and vegetation surrounding the hotel create a cool atmosphere and enhance your stay. We believe that a natural and tranquil environment is one of the added values that every guest visiting Zuni Sentani Hotel receives. Thank you for your appreciation and trust, Ms. Pindayati. We look forward to welcoming you back to Zuni Sentani Hotel again in the future to enjoy our comfortable atmosphere and best service. Sincerely, Seprianda Lesmana, General Manager

Dear Ms. G, This is Centani Hotel. Thank you very much for staying at Centani Hotel and for your valuable feedback. First, we apologize that the room amenities did not meet your expectations as a 4-star hotel. Your valuable feedback is important for improving our room amenities and services and for providing you with a better stay experience. We apologize again for the unfriendly service from the front desk staff. Such service was contrary to our service standards. We will discuss this feedback with all front desk staff and incorporate it into our training and evaluation system so that all staff can always provide good, professional, and courteous service. Thank you for your compliments regarding the pool facilities. We are delighted to hear that the pool was a comfortable, enjoyable, and relaxing area for you and your family. We thank you again for your valuable feedback and your trust in Centani Hotel. We will strive to improve our services and facilities and will do our best to provide you with an even more satisfying stay experience. Thank you, General Manager, Seprianda Lesmana

Dear Mr./Mrs.V***a, Warmest greetings from Hotel Suni Sentani. Thank you very much for taking the time to share your review and experience with us. We are delighted to know that you found our location convenient, especially with our proximity to Sentani Airport. We understand how important accessibility is for travelers, and we are pleased that our location added value to your stay. We are also grateful for your positive comments regarding the food and pricing. It is wonderful to hear that you found the quality of our food to be worth the price offered. Our culinary team continuously strives to provide delicious meals and satisfying dining experiences for all our guests. Your kind feedback is greatly appreciated and serves as motivation for our entire team to continue delivering excellent service, comfortable accommodations, and enjoyable experiences for every guest. Thank you once again for choosing Hotel Suni Sentani. We look forward to welcoming you back on your next visit to Sentani. Sincerely, Ceprianda Lesmana General Manager

Dear Mr. Suban R., Sincerely, from Sunee Sentani Hotel. Thank you so much for your wonderful review and for your continued trust in Sunee Sentani Hotel. We are delighted and proud to read your comments again, especially the phrase "the best of the best." This recognition is a very meaningful reward for our entire team and motivates us to continue striving to provide the best service to all our guests. We will continue to strive to maintain the quality of our service, facilities, and hotel atmosphere so that every visit is a pleasant and memorable experience. Thank you for choosing Sunee Sentani Hotel, Mr. Suban and family. We hope to welcome you back again in the future and provide you with an even better stay experience. Sincerely, Seprianda Lesmana, General Manager

Dear Mr. and Mrs. Ms., Sincerely, Suni Sentani Hotel would like to express our deepest gratitude for your warm and appreciative review of Suni Sentani Hotel. We are delighted to hear that your stay was enjoyable and that you provided such positive feedback. Your "excellent" feedback is a very meaningful expression of appreciation to our entire team. We strive to provide friendly service, comfortable facilities, and pleasant accommodations to ensure every guest has a memorable experience. Thank you for your trust in Suni Sentani Hotel. Your support and feedback motivate us to continuously improve the quality of our service and deliver the best possible experience on every visit. We look forward to welcoming you back to Suni Sentani Hotel again in the future. Sincerely, Seprianda Lesmana, General Manager

Dear Ms. Suphan R., Sincerely, from Sunee Sentani Hotel. Thank you so much for your valuable review and for your continued trust in Sunee Sentani Hotel. We are honored to know that you continue to rate Sunee Sentani as the best hotel. This recognition is a source of great pride and motivation for our entire team to maintain the quality of our service, the comfort of our facilities, and to consistently provide memorable guest experiences. The trust and support of guests like you, Ms. Suphan, is the reason we strive for growth and to provide the best service on every occasion. Thank you for choosing Sunee Sentani Hotel. We look forward to welcoming you and your family back again and providing you with a consistently satisfying stay on every visit. Sincerely, Seprianda Lesmana, General Manager

Dear Mr/Mrs G***t, Warmest Greetings from Hotel Suni Sentani Thank you very much for taking the time to share such a thoughtful and detailed review regarding your recent stay with your family. We truly appreciate your trust in choosing Hotel Suni Sentani and are pleased to know that overall you had an enjoyable experience with your children. We are delighted to hear that you found the bed comfortable, the air conditioning worked well, and that your room provided a pleasant stay. It is also very rewarding to know that our team’s friendliness and helpfulness made a positive impression throughout your visit. Your kind words about our breakfast selections and in-room dining service are especially appreciated and will be shared with our culinary and service teams. At the same time, we sincerely apologize for the areas that did not meet your expectations. We regret the condition of the mini fridge, the inconvenience regarding the safe, as well as the cleanliness concerns and the condition of the bathroom, including the unpleasant odor and shower maintenance issues. We also appreciate your comments regarding the overall upkeep and cleanliness of the pool and surrounding facilities. Please be assured that your feedback has been shared with our Housekeeping, Engineering, and Operations teams as part of our ongoing efforts to improve room readiness, maintenance standards, and guest comfort. We understand how important these details are, especially when traveling with young children, and we take your comments seriously. Thank you once again for recognizing the dedication of our staff and the quality of our food despite the challenges experienced during your stay. We truly hope to have the opportunity to welcome you and your family back in the future and provide an even more comfortable and memorable experience. Sincerely, Ceprianda Lesmana General Manager

Dear Ms. Uni M.P., From Zuni Centani Hotel, we respectfully submit this message. Thank you so much for your kind review and your trust in us. We are delighted to hear that you and your family enjoyed your stay with us, from the comfort of the hotel and the excellent service to the delicious food. Such compliments are a source of pride and motivation for our entire team to strive for the best service and maintain the quality of the facilities and food we serve. We are also pleased to know that you and your family plan to stay at Zuni Centani Hotel again in the future. This trust means a great deal to us and encourages us to continue providing comfortable and memorable stays. We look forward to welcoming you and your family back to Zuni Centani Hotel again and providing you with an even more impressive experience next time. Sincerely, Seprianda Lesmana, General Manager

Dear Ms. Via, Sincerely, From Zuni Centani Hotel. Thank you for your positive review of Zuni Centani Hotel. We are delighted to hear that you and your family enjoyed your comfortable stay with us. The satisfaction and comfort of all our guests is always our top priority, and your compliments are a source of joy and motivation for our entire team to continue striving to provide the best service. Thank you for your trust in Zuni Centani Hotel. We hope to welcome you and your family back again in the future. Sincerely, Seprianda Lesmana, General Manager

Dear Mr. and Mrs. Y*s, Sincerely, Suni Sentani Hotel. Thank you for your review and feedback. We are delighted to hear that you enjoyed your overall memorable stay with us. We appreciate your suggestions regarding the variety and improvement of our breakfast menu. These suggestions will be considered and evaluated by our team in order to offer an even more diverse and high-quality menu to meet all our guests' expectations. Your comments and support are invaluable to our efforts to continuously develop and improve the quality of our service on every occasion. We look forward to welcoming you back to Suni Sentani Hotel for an even more memorable stay. Sincerely, Seprianda Lesmana, General Manager