Overall Ratings & Reviews 360 VN On Lorena

Terrible We wait 4 hours for enter in the room The air broken No enough paper towel Nobody in the hotel has acessa to the office

I had problems getting in touch with the administrator of the room. My room had a dirty sheet and a broken shower room. Took me hours to figure out how to contact someone for support, who changed my room to another one that had also dirty sheets (they changed it in the next day only). I also called hotels.com and they response was terrible and only offered me 75 dollar coupon. I recommend you to stay away from this place and also be very careful with what you choose in the hotels.com website, as they don’t seem to choose good properties and are terrible solving your problems. Another issue is that the building is in a very busy and there is no soundproofing system and it is almost impossible to sleep.

There wasn’t Wifi in the room, couldn’t connect to Wifi, very very noisy from the street because there was only one glassy wall between the room and balcony that didn’t close completely! Super small with a small double bed, the room area is not like the pictures, and the concipage and security couldn’t speak English at all, so you should use Google Translate to communicate. Was a bad experience at this hotel and left two days early.

recomendo a acomodação. Facilidade de comunicação, gentileza no atendimento da recepção. Apartamento pequeno, mas bem confortável (achei o banheiro bem pequeno). Mas não desqualifica em nada a estadia. Limpeza impecável.

Bem localizado mas falta manutenção no flat. Porta papel higiênico solto, lençol rasgado, sem secador