Cleaniness, staff and location

Clean rooms, very helpful front office staff. Very effective Aircon/Heating in the room. Ideal location.

Room is spacious and comfort. Staff is kind. Hot spring area is clean and good. Location super great. Walking distance from JR station

Staff were awesome. Nice small hotel at great location

Very friendly and helpful staff, simple and filling breakfast provided. Though a small hotel with a cafe, the room is cozy yet large enough for a whole family of 4-5 with all the amenities provided. It’s near the train station and a large 7-11 with surrounding good food and walking distance to all the places of interest. Although there’s no elevator, the staff had helped to bring up our luggage to the room as we explored Yufuin, since check in is after 4pm. Check out is very late though, till 5pm, hence it’s great for those who want to explore more or just make use of the onsen or lounge. Overall a very satisfying stay and highly recommended!

Spacious room, good for a group or family. Very nice bathroom. The location is great too

Beautiful, modern, very tastefully decorated property. The front desk attendee was very hospitable, a warm welcome to our first time in Yufuin! Gems is a minute walk from the station / bus stop, and is located centrally to Yufuin town. The walk to Kinrin lake was beautiful, with views of the mountain on the street. The room we booked was incredibly spacious, and although designed for 4, did not feel too empty for 2. The bathroom is so well done and so clean, with a huge bath tub that just invites a private soak. We would stay again next time!

Great large room one minute from the station. They also have a free spa and sauna. Staff is super nice too!

Such a great stay. The location is near to both the bus station and the train station. The room is very well equipped and clean. There is also a lounge where you can hang out during the stay. Check in staff was so nice and got us a room upgrade. Would definitely be back here when we visit Yufuin again

After paying an absurd amount for one night, they charged an additional fee to store my bag for an hour. Ludicrous. I stay in hotels 50-60 nights per year for almost 30 years and I’ve never paid a fee for that service. Ludicrous. The food was mediocre at best. The staff was friendly enough but not empowered to waive the ridiculous bag fee.

這兒唯一要考慮，男女用温泉浸浴和桑拿是 不同時段。

Staff is very nice, the room is clean.

Four of us stayed in one room. It was comfortable and the location was great!

Location is good, ideal for family with good size of room. Clean and very new.

Good

職員服務很好、態度認真，環境唔錯。

The room is generally nice

位置超棒，人員也很好， 就是沒電梯，澡堂小了一點

깨끗한 객실, 친절한 직원, 가까운 편의점

客室も綺麗で整理整頓されていてスタッフの方の対応を親切でした！