Overall Ratings & Reviews Extend-a-Suites - Extended Stay, I-40 Amarillo West

Yep

Well, after driving for 15 plus hours, first thing you want to do is lay down. Don't do that. Check in was a little slow and annoying only because I was asked to go back outside to look at my rentals' LP number after describing the make and model of the car. How about we focus on getting the room? When arriving to the room, I usually check for bed bugs, there was none thankfully, but there are ROACHES! There was one on the table and one by the tub. The bathroom was DISGUSTING! The room was filthy. There was trash behind the night stand. Room was just nasty overall. I didn't stay long. Only passing through. They also don't do refunds, so please, go stay somewhere else. Even if its a few extra dollars, GO TO ANOTHER HOTEL!

The area has stuff littering the veranda as you pull in, it is obvious they are renovating and i was told there are only a total of 12 rooms available for check-in out of 300

2 day I saw a mouse in my room...the maintenance man put down sticky traps even tho i had my dog with me

Terrible.

They are remolding the place

We got to the hotel, and the whole place smelled like marijuana. We were hesitant but when ahead and checked in. The room was so gross. There were cockroaches in the bathroom. We promptly left.

This property is in poor condition. There was black mold in the bathroom in the tub/shower and on bathroom walls. The ceilings were falling apart. I took pictures if interested

Polar Express was a terrible experience should never stayed at this motel this motel is very very very garbage thank

This place is a dump. Every word for unclean applys. Roaches in the bathroom. Nasty carpet. Bathtub had been patched numberious times. It would be better to sleep in your car.

People working at this hotel are not very friendly. When i got into the room there brown roaches crawling on bathroom mirror. I got my stuff and left. Would not recommend this place.

Poorly operated

Good value, and clean room

Group rented 3 rooms. One room had a mouse, all three rooms had roaches. Roaches were everywhere, including the hallways. Noticed problems after paying and was told no refunds. Many other problems. Not safe for children.

Horrible the desk assistant was very under qualified for the job, rude she was actually cursing at me when I asked for my money bakk because the Room were unsanitary there was huge wholes in the ceiling in the bathrooms and they were not suitable for renting out to people at all it was embarrassing and uncomfortable

Old

The GM was very rude and mean overall i did not enjoy the stay.

There roucher bug in room

Had a great day for the Price. Sheets were white, had lots of water pressure. The building is undergoing some maintenance and I’m sure soon it will look great.

The property is under construction and none of the advertised amenities are available. No breakfast, no restaurant at all. Pool has been drained. Only a few rooms are even inhabitable. Our first room had no water pressure, toilet would not flush & bath tub was horrible. They moved us and the second room had decent water pressure but I still would not even step into the tub to shower. The bed & linens were good, fridge was cold & AC worked well. Once the remodel is completed it might be a good property but it should not be accepting guests now. Aug 2, 2024