Overall Ratings & Reviews InTown Suites Extended Stay Newport News VA - I-64

Elevator don't work

I like the location

While the staff were wonderful (Miss Denise was fantastic) the room and building were less than expected. The bed was thin and uncomfortable. It felt more like sleeping on an old pull out couch. The room was on the 4th floor and the elevator was out of order with no indication of when/if it would be fixed. It never was the entire week we were there. For an extended stay style hotel there were no utensils, pots/pans, etc. additionally, we were provided with two towels and two washcloths (no hand towels) and had to clean them ourselves in the pay laundry. Worst of all, there was a permanent cloud of pot in the halls. It was so bad at times that it came into the room. We regularly opened the window to air out the room.

Very quite and clean

I booked a non smoking room, but was told I would need to pay extra for a nonsmoking room when I checked in and only one roll of TP would be provided by the hotel during my 10 day stay any extra was on me. Really? Even if you confirm late check-in through Orbitz, the office closes at 7:00 with this chain. It is close to lots of places to eat, cheap gas and the Warehouse clubs and places to shop. I was working, so I don't know about Sightseeing stuff.

Was Avery nice stay the staff is friendly and helpful the only complaint was the internet connection is slow

That place was very dirty

Uniqueness about property is never be Security. Enjoy the surrounding nature experience with accessible shopping locations.

Unique about InTown Suites is hospitality service of Room Attendants/Housekeepings' beyond expectations customer service. I like/love the laundry room including its up-to-date technology that's remarkable!

Staff was very friendly, room was clean and spacious

I’m seeking a full refund for my reservation charges. I arrived to this location to check in February 4th at 6:45pm eastern time. The office was already closed and the after hours duty representative said he could not do anything with regard to checking me in. I was left stranded with no lodging and no alternative. Upon attempting to check in on February 5th and complete the remainder of my 10 day reservation (confirmed checkout on February 14th), the front desk representative stated that my reservation had been cancelled and there were no available rooms to honor my reservation. I was left stranded for a second night in a row with no alternative. This is completely unacceptable, as I was charged for two nights of a reservation that were not honored. This transaction and all associates credit card charges must be refunded immediately. Thank you. I can provide any supporting documentation if necessary. Original Expedia reservation confirmation and itinerary # was 7518728873369. This was for the 11 Old Oyster Point Extended Stay Newport News VA I-64 property.

Good value for the price.

It was in a bad need of repair and updates, was embarrassing to ask family to stay there

wants you learn it was a long term stay hotel you could see why there was more paper work

I stayed at Inn Towne Suites for 11 days. A maid came in one time out of eleven days. I never received any toilet paper for my entire stay, and had to purchase my own. My key card did not work on the weekends. The front desk hours are Monday-Saturday from 10 am to 8 pm. Additionally, the night manager attempted to enter my room at 2 am on the day I was to check out. I can't even begin to explain that!

The hotel was ok, not bad but ok. The room was clean but the hotel it's self had s strange smell to it. The elevator and the stairs needed a good cleaning. It was good for the price. I liked the stove and refrigerator in the room and the bathroom was nice as well

I will never stay here again. The room was equipped with a partial kitchen with no pans, pots, plates or utensils. The gym had no equipment and they came to clean the room the day before the checked out. I was told I could have only one wash cloth and towel and had to bring the dirty one to the front desk in order to get a fresh one. I had to take out my own trash and the list goes on and on. I requested a refund but denied, so I'm writing to the corporate office. Please don't stay here, you will be very disappointed and angry when you leave. WARNING!!!

The rooms smelled. Flat pillows. Blanket was super thin. Called front desk to ask for extra blanket and was told sorry but they were about to leave could not help me. Hair all in shower. Dirt on walls and ac. Unit

Great location and it served my purpose. I reserved and paid for a king bed but when I got to the hotel, they didn't have anymore. Staff was great and very helpful

disappointed in the "complete kitchen" as advertised. It did have all the appliances, but no dishes, pot and pans, silverware, etc. Luckily we arrived late and didn't go to the grocery store right away. I would have been totally mad if I had bought food and had no way of cooking it. Was surprised that the motel was closed on Sundays. Room was smaller then it looked in the pictures, but it was okay for a couple of nights. Staff were very friendly and helpful. Surprised that I could not get into the motel after hours. First door opened but the second door would not open until somebody from the inside stood in front of it. Can't say I would recommend this hotel