Holiday Inn LAMPUNG BUKIT RANDU by IHG

Explore Holiday Inn LAMPUNG BUKIT RANDU by IHG
9.5
Exceptional
From 488 reviews
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Cleanliness

9.5

Room Comfort

9.5

Meal

9.2

Location

9.5

Service and Facilites

9.5

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Staff Friendliness (101)
Bedroom (97)
Ambiance (92)
Room Space (91)
Distance to City Center (84)
Bathroom (83)
Family Friendly (82)
Hotel Area (80)
Taste (69)
Wifi (62)
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Traveler Reviews Holiday Inn LAMPUNG BUKIT RANDU by IHG

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Customer reviews
Dian h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 hour(s) ago
Very cool, clean and amazing.
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N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
A fun place to spend time with family.
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Accommodation's Reply
17 Jun 2026
Dear Mr./Ms. N*i, Thank you for choosing Holiday Inn Lampung Bukit Randu as your family vacation destination. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to welcome you and your family back again in the future for an even more memorable experience. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randu
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T***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Excellent Stay at Holiday Inn Lampung Bukit Randu – Premium King Room I recently stayed in the Premium King Room at Holiday Inn Lampung Bukit Randu and had a very pleasant experience. The room was surprisingly spacious, modern, and well-designed. The layout felt open and comfortable, with plenty of space to move around without feeling cramped. The king-size bed was exceptionally comfortable, featuring high-quality linens and pillows that provided a restful night’s sleep. One of the highlights of the room was its contemporary interior design. The warm lighting, wooden flooring, and tasteful floral artwork above the headboard created a cozy yet elegant atmosphere. The room also featured a comfortable seating area, a dining table, a large wall-mounted television, and a coffee machine, making it suitable for both leisure and business travelers. The bathroom was equally impressive—clean, modern, and generously sized. I particularly appreciated the spacious walk-in rain shower, large illuminated mirror, quality toiletries, and overall cleanliness. Everything felt fresh and well-maintained. What truly elevated the experience was the exceptional hospitality of the hotel staff. From check-in to check-out, every staff member was friendly, professional, and genuinely helpful. Their warm attitude made me feel welcomed throughout my stay. Pros: * Spacious and comfortable Premium King Room * Modern and stylish interior design * Very comfortable king-size bed * Large and clean bathroom with rain shower * Coffee machine and in-room amenities * Friendly, attentive, and professional staff * Excellent overall cleanliness Cons: * No significant issues during my stay Overall Rating: ⭐⭐⭐⭐⭐ (5/5) I highly recommend the Premium King Room at Holiday Inn Lampung Bukit Randu for anyone visiting Bandar Lampung. The combination of a spacious room, modern facilities, excellent cleanliness, and outstanding service makes it a great choice for both business and leisure travelers. I would
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Accommodation's Reply
17 Jun 2026
Dear Mr./Ms. T***a, Thank you for taking the time to share such a detailed and wonderful review regarding your recent stay at Holiday Inn Lampung Bukit Randu. We are truly delighted to know that you had an excellent experience in our Premium King Room. It is rewarding to hear that you enjoyed the spacious layout, modern interior design, comfortable king-size bed, and the overall cleanliness of both the room and bathroom facilities. We are also pleased that the in-room amenities, including the coffee machine and seating area, added extra comfort to your stay. Most importantly, your kind words about our team mean a lot to us. Providing warm, attentive, and professional service is always our priority, and we are happy to know that our hospitality made you feel welcomed throughout your stay. Thank you once again for your recommendation and perfect rating. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the near future. Regards, Management of Holiday Inn Lampung Bukit Randu
f***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly, the hotel had a nice atmosphere, was clean, and very comfortable. Overall, it was great, with no flaws. I'll be back for another staycation next time. 👌
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Accommodation's Reply
17 Jun 2026
Dear f*a, Thank you for your kind and thoughtful review about your stay at Holiday Inn Lampung Bukit Randu. We are delighted to know that the friendliness of our staff, the hotel's atmosphere, cleanliness, and comfort during your stay provided you with a memorable experience. Your positive feedback is an encouragement to our entire team to continue providing the best service. We hope to welcome you back again and look forward to serving you with the best service at Holiday Inn Lampung Bukit Randu. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randu
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Guest
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Every time I return to Lampung, I always book here because I have looked for other hotels that have the best service, food & facilities, only here.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for your trust and loyalty in choosing Holiday Inn Lampung Bukit Randu every time you visit Lampang. We are proud to know that our services, food, and facilities are the best choice for you and your family. Your compliments are a great inspiration to our entire team to continue striving to provide a comfortable and memorable stay. We hope to welcome you back again and will always be happy to provide you with the best service at Holiday Inn Lampung Bukit Randu. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randu
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P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Comfortable and pleasant stay here.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Ms./Mrs. Pi, Thank you for sharing your experience staying at Holiday Inn Lampung Bukit Rundu. We are delighted to hear that you were comfortable and enjoyed your stay with us. Your positive feedback encourages us to strive for the best service for all our guests. We hope to welcome you back again and will continue to provide the best service at Holiday Inn Lampung Bukit Rundu. Sincerely, The Management Team, Holiday Inn Lampung Bukit Rundu
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Very good.. very comfortable.. and cheap..
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1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Mr./Ms. H*a, Thank you for your positive review. We are glad you enjoyed our facilities and services. We hope to welcome you back again and will continue to provide the best service at Holiday Inn Lampung Bukit Randu. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randu
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Ande A. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
From the check-in to check-out process, everything felt fast and comfortable, the room was also clean and all facilities were available.
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Accommodation's Reply
25 May 2026
Dear Mr. Ande A. H., Thank you for your positive review. We are glad you enjoyed our facilities and services. We hope to welcome you back again and will continue to provide the best service at Holiday Inn Lampung Bukit Randu. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randu
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Highly recommended for staying with family and loved ones.
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Accommodation's Reply
25 May 2026
Dear Ms./Mrs. M*a, Thank you for your positive review. We are glad you were impressed with our facilities and services. We hope to welcome you back again and will continue to provide the best service at Holiday Inn Lampung Bukit Randu. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randu
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The place is comfortable, the view is nice with the location on top of the hill.
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Accommodation's Reply
13 May 2026
Dear Mr./Ms. M*d, Thank you for your positive review. We are delighted to hear that you enjoyed the hotel's comfortable facilities, beautiful views, and excellent service. We hope to welcome you back again and will continue to provide the best service at Holiday Inn Lampung Bukit Randu. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randu
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A***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Breakfast + room are amazing, but I had a bad experience during dinner. Food took almost an hour, and I received it cold + burnt (which was inedible, and I don't cherry-pick what I eat, so it says a lot).
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Accommodation's Reply
13 May 2026
Dear Mr./Ms. A***a, Thank you for taking the time to share your experience during your stay at Holiday Inn Lampung Bukit Randu. We are delighted to know that you enjoyed the breakfast and room experience. However, we sincerely apologize for the disappointment you experienced during dinner. Please rest assured that your feedback regarding the delay and food quality has been shared with our F&B and service team for immediate evaluation and improvement. We truly appreciate your honest feedback as it helps us enhance our guest experience moving forward. We hope to have another opportunity to welcome you back again soon. Regards, Management of Holiday Inn Lampung Bukit Randu
A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff is very nice. The room is very clean.
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1 people find it helpful
Accommodation's Reply
06 May 2026
Dear Ms./Mrs. A*n, Thank you for your positive review. We are glad you were impressed with our facilities and services. We hope to welcome you back again and will continue to provide the best service at Holiday Inn Lampung Bukit Randu. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randu
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Iin T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very good service and place, worth it
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Accommodation's Reply
04 May 2026
Dear Ms./Mrs. Lin T., Thank you for your positive review. We are glad you were impressed with our facilities and services. We hope to welcome you back again and will continue to provide you with the best service at Holiday Inn Lampung Bukit Randu. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randu
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Ferdinand A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The best place to stay in Bandar Lampung
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Accommodation's Reply
27 Apr 2026
Dear Mr. Ferdinand A., Thank you for your positive review. We are delighted that you were satisfied with our facilities and services. We hope to welcome you back again and will continue to provide the best service at Holiday Inn Lampung Bukit Randu. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randu
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Sisca A. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
In terms of service, everything is okay, all the staff are friendly, the rooms are clean, I will come again next time.
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Accommodation's Reply
15 Apr 2026
Dear Ms. Siska A.W., Thank you for your positive review. We are delighted that you were impressed with our facilities and services. We hope to welcome you back again and will continue to provide the best service at Holiday Inn Lampung Bukit Randoo. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randoo
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Christ K.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Great hospitality, helpful staff, comfy room with excellent view.
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Accommodation's Reply
13 Apr 2026
Dear Mr./Ms. Christ K., Thank you for your review. We are delighted to know that you enjoyed our hospitality, found our staff helpful, and were comfortable in your room with its excellent view. Your positive feedback is truly appreciated and encourages our team to consistently deliver great service. We look forward to welcoming you again in the future. Regards, Management of Holiday Inn Lampung Bukit Randu
Z***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
I've stayed here twice because it's that beautiful and great. Good room facilities, delicious food, nice view. I'm sorry, but yesterday when I arrived and just opened the toilet bowl, I forgot to wipe it, it seems there are traces of yellow pee on the edge. 🙁 I forgot to take a photo. Besides that, I left something in the lobby. The admin was very slow to respond, no answer even after several chats, waiting for hours for information, and I finally went back to the hotel again, and indeed the item was there. Why just check when the item is so close to the receptionist, can't you just check it in a few seconds, say the item is there. But other than that, everything in this hotel is satisfactory.
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Accommodation's Reply
13 Apr 2026
Dear Z*a, Thank you for leaving such a valuable review. We are glad to hear that you were satisfied with our hotel's rooms, food, and surroundings. However, we sincerely apologize for the inconvenience caused by the poor cleanliness of the restroom upon arrival and the delay in handling your lost and found items. Your valuable feedback is very important to us, and we will forward it to the relevant departments for review to ensure it is reflected in our future service improvements. Thank you. Sincerely, The Management of Holiday Inn Lampung Bukit Landhu
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aisyah
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The room was clean, and the staff was friendly. If I ever go to Lampung, I'd stay here again. As for breakfast, please help the staff refill it quickly. I wanted breakfast, but it was all gone even though it was only 8 a.m.
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Accommodation's Reply
15 Apr 2026
Dear Mr. Aishah I., Thank you for taking the time to share your experience. We are pleased to hear that you were satisfied with the cleanliness of your room and the friendliness of our staff. However, we apologize for the inconvenience you experienced during breakfast, particularly the delay in food replenishment. We have forwarded your feedback to the relevant team for further improvements to ensure a continuous availability of food. Thank you for your review, and we hope to welcome you back again for an even better experience. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randoo
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Syafiq Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The place is very cozy, comfortable, safe, lots of selfie photo spots
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Accommodation's Reply
06 Apr 2026
Dear Mr. Syafiq Y., Thank you for taking the time to share your experience with us. We are delighted to hear that you felt comfortable and safe during your stay at our hotel and that you enjoyed the warm atmosphere and the various facilities available. Your review encourages us to continuously maintain and improve the quality of our services and facilities. We hope to welcome you back again in the future. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randoo
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Ayu O.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Great... I got a great deal when I stayed here. For the price, I was quite satisfied. The room was clean, with an iron and a desk. Breakfast was free for children under 12, which is rare. However, the pool water was cloudy and had to be cleaned daily. That was the only downside.
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Accommodation's Reply
08 Apr 2026
Dear Mr./Ms. Ayu Oh, Thank you for your review. We are delighted to hear that you were impressed with the cleanliness of your room and the amenities, including the ironing facilities. We are glad that the free breakfast program for children under 12 years old added to your convenience during your stay. Regarding your feedback about the water condition in the swimming pool, we apologize for any inconvenience caused. We will take this into consideration for improvement to ensure the quality of our facilities is maintained. Your compliments and suggestions are very important to us and motivate us to further develop the quality of our services and facilities. We hope to welcome you back in the future. Sincerely, The Management Team, Holiday Inn Lampung Bukit Randoo
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