Overall Ratings & Reviews Capital O 92864 Mitra Residence

1. This is the first time I have booked a room on the app with full payment, when I arrived at the location I was told to pay again. So far, I have ordered via Traveloka many times and never had anything like this happen. He said there was a difference that didn't go to Traveloka. I asked why that was possible, the answer was that Traveloka didn't want to increase the price as requested by the hotel. That's why it's billed by the customer. 2. When we arrived at the room when we opened it, gosh, there were lots of ants on the floor and in the trash can in the room. 3. I asked to change rooms and it turned out. What was even more frightening was that when I opened the bathroom in the toilet there was yellow feces floating around. A hotel of this class should not be worthy of entering Traveloka. I immediately left and didn't stay at this hotel.

I was charged an additional fee of 2x the price in the application. Like being cheated. Fixed for the price in any application, so that there are no further victims.

The staff is very unfriendly. There is an addition to the price for the reason that the application cannot update the price. Highly not recommended.

the room is very different from the photo given in the application, there are cobwebs, and a puddle in the bathroom, Asking for a bill more than the price in the application.

The price in the app does not match the actual price. I was asked to add money to stay there. I had no choice but to pay it. The room size also did not match the picture. There is no term for regular or deluxe room there. It's the same. Why is the app given a choice 🤔. The location is okay, there are many places to eat, both expensive and cheap. Cleanliness is lacking. There are no amenities. There is only 1 towel. There are many minuses.

Fraud, asked for more money when we arrived at the hotel.